IT Support Supervisor

Move Vertical; Saint Paul (MN); On-site; USD 90,000 - 125,000; Full time

Job summary

Move Vertical is seeking an IT Support Supervisor in Saint Paul, MN to lead a remote team of IT training and application support specialists. The role focuses on maintaining system readiness, data accuracy, and delivering a high-quality end-user experience in healthcare operations.

The ideal candidate brings healthcare IT knowledge, strong communication, and proven leadership. You will collaborate with clinical, operational, and technical teams while ensuring HIPAA compliance and operational

Qualifications

• Hands-on leader with healthcare IT knowledge.
• Minimum of 2 years IT operations experience.
• HIPAA compliance training or credential.
• Strong communication, organizational, documentation, and problem-solving skills.
• Ability to collaborate effectively with clinical, operational, and technical teams.
• High school diploma or equivalent.
• Experience supervising teams and coordinating remote employees.

Responsibilities

• Lead, coach, and manage a remote team of IT training and application support specialists.
• Coordinate team schedules, assignments, workloads, and performance expectations.
• Foster a collaborative, service-focused environment that promotes accountability and continuous improvement.
• Oversee the development, implementation, and delivery of IT and healthcare application training programs.
• Ensure employees receive timely, professional, and effective technical support.
• Maintain and improve training materials, technical documentation, support procedures, and workflows.
• Support application readiness, system stability, data integrity, and operational efficiency.
• Ensure team activities follow HIPAA requirements, healthcare privacy standards, and company policies.
• Collaborate with clinical, operational, and technical leadership to align IT support and training with organizational objectives.
• Identify opportunities to improve processes, resolve recurring issues, and enhance the overall end-user experience.

Skills

Team leadership

Remote team management

IT training

Communication skills

HIPAA compliance

Healthcare IT

Data integrity

Documentation

Education

High school diploma

Job description

The ideal candidate is a hands‑on leader with strong healthcare IT knowledge, excellent communication skills, and experience managing remote teams. This position plays a key role in maintaining system stability, supporting data accuracy, ensuring compliance, and delivering a consistent, high-quality support experience.

The IT Support Supervisor will oversee specialists responsible for developing and delivering training programs, configuring applications, supporting system readiness, and assisting employees with technology‑related needs.

Key Responsibilities

Team Leadership & Operations

• Lead, coach, and manage a remote team of IT training and application support specialists.
• Coordinate team schedules, assignments, workloads, and performance expectations.
• Foster a collaborative, service‑focused environment that promotes accountability and continuous improvement.

IT Training & Application Support

• Oversee the development, implementation, and delivery of IT and healthcare application training programs.
• Ensure employees receive timely, professional, and effective technical support.
• Maintain and improve training materials, technical documentation, support procedures, and workflows.

Systems, Compliance & Collaboration

• Support application readiness, system stability, data integrity, and operational efficiency.
• Ensure team activities follow HIPAA requirements, healthcare privacy standards, and company policies.
• Collaborate with clinical, operational, and technical leadership to align IT support and training with organizational objectives.
• Identify opportunities to improve processes, resolve recurring issues, and enhance the overall end‑user experience.

Required Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of IT operations experience.
• Current HIPAA compliance training or credential.
• Strong understanding of healthcare IT applications, workflows, data integrity, and training practices.
• Experience supervising teams, coordinating priorities, and supporting remote employees.
• Excellent communication, organizational, documentation, and problem‑solving skills.
• Ability to collaborate effectively with clinical, operational, and technical teams.

Ideal Candidate

A proactive, organized IT professional who enjoys leading people, solving problems, and improving how technology supports healthcare operations. The successful candidate will balance technical knowledge with strong leadership skills and a commitment to exceptional end‑user support.