IT Support Supervisor

Move Vertical; Modesto (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Move Vertical is seeking an IT Support Supervisor to oversee specialists responsible for developing and delivering training programs, configuring applications, supporting system readiness, and assisting employees with technology-related needs. The role leads a remote team, coordinates priorities, and ensures HIPAA-compliant IT operations and healthcare IT workflows.

You will partner with clinical, operational, and technical leaders to align IT training with organizational goals and improve

Qualifications

• High school diploma or equivalent.
• At least 2 years of IT operations experience.
• Current HIPAA compliance training or credential.
• Experience supervising teams and coordinating priorities.
• Strong communication and organizational skills.
• Ability to support remote employees.
• Knowledge of healthcare IT applications and data integrity.
• Collaborates with clinical, operational, and technical teams.

Responsibilities

• Lead, coach, and manage a remote team of IT training and application support specialists.
• Coordinate team schedules, assignments, workloads, and performance expectations.
• Foster a collaborative, service-focused environment that promotes accountability and continuous improvement.
• Oversee the development, implementation, and delivery of IT and healthcare application training programs.
• Ensure employees receive timely, professional technical support.
• Maintain and improve training materials, technical documentation, support procedures, and workflows.
• Support application readiness, system stability, data integrity, and operational efficiency.
• Ensure HIPAA compliance and alignment with policies.
• Collaborate with clinical, operational, and technical leadership to align IT support and training with organizational objectives.
• Identify opportunities to improve processes, resolve recurring issues, and enhance the overall end-user experience.

Skills

IT operations

Team supervision

Remote support

Communication

Documentation

Problem solving

Healthcare IT

Cross-functional collaboration

Education

High school diploma or equivalent

Tools

HIPAA training

Job description

The IT Support Supervisor will oversee specialists responsible for developing and delivering training programs, configuring applications, supporting system readiness, and assisting employees with technology-related needs.

Key Responsibilities

Team Leadership & Operations

• Lead, coach, and manage a remote team of IT training and application support specialists.
• Coordinate team schedules, assignments, workloads, and performance expectations.
• Foster a collaborative, service-focused environment that promotes accountability and continuous improvement.

IT Training & Application Support

• Oversee the development, implementation, and delivery of IT and healthcare application training programs.
• Ensure employees receive timely, professional, and effective technical support.
• Maintain and improve training materials, technical documentation, support procedures, and workflows.

Systems, Compliance & Collaboration

• Support application readiness, system stability, data integrity, and operational efficiency.
• Ensure team activities follow HIPAA requirements, healthcare privacy standards, and company policies.
• Collaborate with clinical, operational, and technical leadership to align IT support and training with organizational objectives.
• Identify opportunities to improve processes, resolve recurring issues, and enhance the overall end-user experience.

Required Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of IT operations experience.
• Current HIPAA compliance training or credential.
• Strong understanding of healthcare IT applications, workflows, data integrity, and training practices.
• Experience supervising teams, coordinating priorities, and supporting remote employees.
• Excellent communication, organizational, documentation, and problem-solving skills.
• Ability to collaborate effectively with clinical, operational, and technical teams.

Ideal Candidate

A proactive, organized IT professional who enjoys leading people, solving problems, and improving how technology supports healthcare operations. The successful candidate will balance technical knowledge with strong leadership skills and a commitment to exceptional end-user support.