IT Support Supervisor

Move Vertical; Bakersfield (CA); Remote; USD 70,000 - 110,000; Full time

Job summary

Move Vertical is seeking an IT Support Supervisor to oversee a remote team delivering training programs, configuring applications, and assisting staff with technology needs.

The role emphasizes HIPAA-compliant IT operations, data integrity, and collaboration with clinical and operational leaders to align IT support with organizational goals. Strong leadership, communication, and documentation skills are essential for success.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years IT operations experience.
• Current HIPAA compliance training or credential.
• Experience supervising teams and coordinating remote employees.
• Strong communication, organizational, and documentation skills.

Responsibilities

• Lead, coach, and manage a remote IT training and support team.
• Coordinate schedules, assignments, and performance expectations.
• Oversee development and delivery of IT training programs.
• Ensure timely, professional technical support for employees.
• Maintain training materials and support procedures.
• Ensure HIPAA compliance and data integrity in all activities.
• Collaborate with clinical and operational leadership to align IT support with organizational objectives.

Skills

IT operations

HIPAA compliance

Team supervision

Remote coordination

Technical troubleshooting

Documentation

Communication

Education

High school diploma or equivalent

Job description

The IT Support Supervisor will oversee specialists responsible for developing and delivering training programs, configuring applications, supporting system readiness, and assisting employees with technology-related needs.

Key Responsibilities

Team Leadership & Operations

• Lead, coach, and manage a remote team of IT training and application support specialists.
• Coordinate team schedules, assignments, workloads, and performance expectations.
• Foster a collaborative, service-focused environment that promotes accountability and continuous improvement.

IT Training & Application Support

• Oversee the development, implementation, and delivery of IT and healthcare application training programs.
• Ensure employees receive timely, professional, and effective technical support.
• Maintain and improve training materials, technical documentation, support procedures, and workflows.

Systems, Compliance & Collaboration

• Support application readiness, system stability, data integrity, and operational efficiency.
• Ensure team activities follow HIPAA requirements, healthcare privacy standards, and company policies.
• Collaborate with clinical, operational, and technical leadership to align IT support and training with organizational objectives.
• Identify opportunities to improve processes, resolve recurring issues, and enhance the overall end-user experience.

Required Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of IT operations experience.
• Current HIPAA compliance training or credential.
• Strong understanding of healthcare IT applications, workflows, data integrity, and training practices.
• Experience supervising teams, coordinating priorities, and supporting remote employees.
• Excellent communication, organizational, documentation, and problem-solving skills.
• Ability to collaborate effectively with clinical, operational, and technical teams.

Ideal Candidate

A proactive, organized IT professional who enjoys leading people, solving problems, and improving how technology supports healthcare operations. The successful candidate will balance technical knowledge with strong leadership skills and a commitment to exceptional end-user support.