Senior Field Support Technician

MANTECH; Arlington (VA); On-site; USD 90,000 - 140,000; Full time

Job summary

MANTECH in Arlington, VA seeks a Senior Field Support Technician to deliver advanced onsite and remote technical support. Travel up to 25% may be required within the continental United States.

The role focuses on complex hardware/software troubleshooting, maintenance leadership, mentoring Junior Technicians, and developing knowledgebase materials to boost team efficiency. A TS/SCI clearance is required or actively pursued.

Job description

MANTECH seeks a motivated, career and customer-oriented Senior Field Support Technician to join our team in Arlington, VA.

This position may require travel up to 25% within the continental united states.

Responsibilities Include But Are Not Limited To

• The Field Support Technician provides advanced onsite and remote technical support, specializing in complex troubleshooting and problem resolution
• They diagnose and resolve challenging hardware and software issues, install and configure complex equipment, and provide expert technical assistance to end users and Junior Technicians
• They lead onsite maintenance, upgrades, and troubleshooting efforts, ensuring minimal disruption to client operations
• They communicate effectively with clients, explaining complex technical concepts clearly and concisely
• They develop and maintain knowledgebase articles and training materials, contributing to the team's knowledgebase and improving support efficiency
• They also mentor Junior Technicians, providing guidance and support in their professional development
• The Field Support Technician III provides direction and mentorship to subordinate staff

Minimum Qualifications

• HS diploma and nine (7) years of professional experience as a field service technician, systems administrator, network administrator or i a similar role troubleshooting ad problem-solving IT systems and networks.
• OR a Bachelor's Degree and five (5) or more years of position relevant experience.
• Must obtain at least one of the following certifications within 3 months of starting: CCNA, CompTIA A+, Network+, AZ 104, MD 102.
• Most posses DOD 8140 IAT Level II Certification such as Security+.

Preferred Qualifications

• Bachelor's degree in information technology, computer science, or a related field.
• Experience with cloud technologies (e.g., AWS, Azure).
• Advanced vendor-specific certifications (e.g., MCSE, CCNP), CISSP or other advanced security certifications, ITIL Practitioner (or higher), and Project Management certifications.
• Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component is desired.

Clearance Requirements

• Must have an active TS/SCI clearance.

Physical Requirements

• Must be able to remain in a stationary position 50%.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
• The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.
• Required Travel up to 25%