IT Support Specialist Workstation Administrator

Norbeck Technologies Inc; United States; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Norbeck Technologies provides IT infrastructure support and cybersecurity solutions to DoD and Federal agencies. We are seeking an IT Support Specialist / Workstation Administrator to support the Army Transition Assistance Program (TAP) at Fort Riley, KS, on-site.

The role requires 2–4 years of desktop support, strong AD skills, and DoD baseline security certification. Active clearance and CompTIA Security+ CE are required.

Qualifications

• Active DoD Secret Clearance at time of application.
• Active CompTIA Security+ CE or equivalent DoD 8570 baseline.
• 2–4 years of desktop support/workstation administration or helpdesk experience.

Responsibilities

• Desktop and hardware support across TAP facility (desktops, laptops, printers, peripherals).
• Manage user accounts, permissions, and security groups in Active Directory; CAC/PKI access support.
• Install/patch Windows Enterprise OS builds per AGM/SHB standards.
• Troubleshoot local network connectivity (TCP/IP, DNS, DHCP).
• Log and resolve service requests in the ticketing system within SLAs.
• Ensure workstation security per DoD cybersecurity guidelines.

Skills

Customer service

Verbal communication

Written communication

On-site work

Tools

Active Directory

Windows administration

Networking basics

Job description

Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job Title: IT Support Specialist / Workstation Administrator

Company Name: Norbeck Technologies Location: Fort Riley, KS (100% On-Site at Client Facility) Job Type: Full-Time Shift: Day Shift (Monday – Friday) Clearance Level: Active Secret Clearance (Required) Certification: Active CompTIA Security+ CE (DoD 8570.01-M / 8140 IAT Level II) (Required)

About Norbeck Technologies

Norbeck Technologies provides high-quality IT infrastructure support, cybersecurity, and administrative solutions to DoD and Federal Government agencies. We are seeking a reliable, customer-focused IT Support Specialist / Workstation Administrator to support the Army Transition Assistance Program (TAP) at Fort Riley, Kansas.

Job Summary

In this role, you will provide Tier 1 and Tier 2 IT support, manage workstation configurations, maintain Active Directory accounts, and resolve hardware and software issues to keep TAP operations and transition counseling computer labs running smoothly.

Key Responsibilities

Desktop & Hardware Support: Provision, configure, troubleshoot, and maintain desktop PCs, thin clients, laptops, high-volume laser printers, and peripherals across the TAP facility at Fort Riley.

User & System Administration: Manage user accounts, permissions, and security groups within Active Directory; assist staff and transitioning service members with CAC/PKI access and software issues.

Operating System & Software Maintenance: Install, patch, and support Microsoft Windows Enterprise OS build standards, including Army Gold Master (AGM) configurations and DoD Secure Host Baseline (SHB).

Network & Connectivity Troubleshooting: Diagnose local network connectivity, IP addressing, switch patch connections, and peripheral device interfaces.

Ticketing & SLA Tracking: Log, update, and resolve service requests and technical incidents in a timely manner within the government ticketing system.

Security & Compliance: Ensure all workstations comply with DoD cybersecurity guidelines, Army NetOps standards, and IAT Level II baseline requirements.

Required Qualifications

Clearance: Must hold an Active DoD Secret Security Clearance at time of application.

Certification: Active CompTIA Security+ CE (or equivalent DoD 8570.01-M / 8140 IAT Level II baseline certification).

Experience: Minimum 2–4 years of desktop support, workstation administration, or helpdesk experience.

Technical Skills:

Microsoft Windows 10/11 Enterprise OS administration.

Active Directory user/computer account management.

Hardware diagnostic skills (desktops, printers, multi-function devices, scanners).

Basic networking concepts (TCP/IP, DNS, DHCP).

Soft Skills: Excellent customer service, strong written and verbal communication, and ability to work independently on-site.

Preferred Qualifications

Prior experience supporting IT operations on a U.S. Army installation (preferably Fort Riley) or DoD enterprise environment.

Familiarity with Army Gold Master (AGM) workstation builds and Army NetOps standards.

Compensation & Benefits

Competitive salary based on experience

Comprehensive Medical, Dental, and Vision coverage

Paid Time Off (PTO) and paid Federal Holidays

401(k) Retirement Plan