System Administrator - ArmyU

NEMEAN SOLUTIONS LLC; Fort Leavenworth (KS); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Time Off

Job summary

Nemean Solutions, LLC seeks a System Administrator to support the Army University G-6 Desktop IT Support contract at Fort Leavenworth, KS. The role involves installing, configuring, maintaining, and troubleshooting ArmyU IT systems, networks, and classroom technology across a multi-building campus.

This position emphasizes reliable IT operations, cybersecurity, RMF/IA compliance, and direct user support for ArmyU staff, faculty, and students, with potential after-hours surge capacity as needed.

Qualifications

• Associate's degree in IT, CS or related field.
• 2–4 years of system administration or desktop support experience.
• DoD 8570.01-M IA Technical Level II certification (e.g., Security+ CE).
• Familiarity with Windows OS, Active Directory, and imaging solutions.
• Understanding of Army IT compliance, RMF and IA requirements preferred.
• Experience with help desk/ticketing systems.
• Strong customer service and communication skills.
• US Citizenship with ability to obtain CAC access and background check.

Responsibilities

• Provide Tier I/II system administration and user support for desktops, laptops, printers, and classroom IT systems.
• Perform imaging, patching, and security updates per Army IT standards.
• Support account management, ticket remediation, and user troubleshooting via in-person, phone, email, and remote tools.
• Assist with hardware lifecycle tasks: staging, installation, recovery, and turn-in of devices.
• Validate classroom and conference room IT equipment functionality and remediation.
• Install, configure, and maintain software applications (e.g., Microsoft Office, Adobe Suite, Army tools).
• Document support requests and update SOPs/TTPs; generate weekly/monthly reporting.
• Adhere to Army cybersecurity, information assurance, and physical security requirements.

Skills

System administration

Desktop support

Active Directory

Imaging solutions

Troubleshooting

Customer service

Ticketing systems

Education

Associate's degree in IT / CS

Equivalent training/experience

Tools

Windows OS

Imaging tools

Job description

Description

Nemean Solutions, headquartered in Sierra Vista, AZ, is a certified SBA 8(a) Native Hawaiian Organization (NHO) and veteran-operated company providing advanced Military Intelligence, Enterprise and Cloud IT services, Cybersecurity, Special Operations Forces (SOF) Exercise and Training, and niche Program Support and Professional Services to Federal and State Agencies supporting the US Government Defense, Intelligence and Aerospace sectors.

Job Overview:

The System Administrator supports the Army University (ArmyU) G-6 Desktop IT Support contract at Fort Leavenworth, KS. The System Administrator will provide technical support in the installation, configuration, maintenance, and troubleshooting of ArmyU's IT systems, networks, and classroom technology across a multi-building campus environment. This role focuses on reliable IT operations, system security compliance, and direct customer support for ArmyU staff, faculty, and students.

Essential Duties & Responsibilities:

• Provide Tier I/II system administration and user support for desktops, laptops, printers, and classroom IT systems across NIPR, SIPR, Mission Command, and commercial networks.
• Perform imaging, patching, and security updates in compliance with Army IT standards.
• Support account management, ticket remediation, and troubleshooting for staff, faculty, and students via in-person, phone, email, and remote tools.
• Assist with hardware lifecycle tasks: staging, installation, recovery, and turn-in of end-user devices and peripherals.
• Validate classroom and conference room IT equipment functionality and remediate issues as required.
• Install, configure, and maintain software applications (e.g., Microsoft Office, Adobe Suite, Army-approved enterprise tools).
• Document support requests, ticket resolutions, and update SOPs/TTPs as directed.
• Generate required weekly and monthly reporting on ticket activity, patching, and equipment validation.
• Adhere to Army cybersecurity, information assurance, and physical security requirements.

Competencies:

• Technical Proficiency - Solid knowledge of system administration, hardware/software support, and IT operations.
• Problem Solving - Ability to identify, troubleshoot, and resolve end-user issues.
• Customer Service - Professional, personable, and responsive support to staff, faculty, and students.
• Teamwork - Works effectively with peers, leadership, and Government personnel.
• Communication - Clear and concise reporting, documentation, and user interaction.
• Adaptability - Flexible to support after-hours or surge requirements (e.g., lifecycle refresh, academic events).

Requirements

Minimum Requirements/Education:

• Associate's degree in IT, Computer Science, or related field; or equivalent technical training/experience.
• 2-4 years of experience in system administration, desktop support, or IT service management.
• DoD 8570.01-M IA Technical Level II certification (e.g., CompTIA Security+ CE).
• Familiarity with Windows OS, Active Directory, and imaging solutions.
• Understanding of Army IT compliance, RMF, and IA requirements preferred.
• Experience with help desk/ticketing systems and troubleshooting hardware/software issues.
• Strong customer service and communication skills.
• U.S. Citizen with ability to obtain and maintain a favorable Tier 3 background check and CAC access.

What Nemean Solutions, LLC offers:

Medical, Dental, and Vision insurance plans, Paid Time Off, sick leave, 401k Retirement Savings plan with company match, and more.

Nemean Solutions is proud to be a Veteran friendly employer and provides Equal Employment Opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws. Equal Opportunity for VEVRAA Protected Veterans. Nemean Solutions, LLC will not discriminate against employees and job applicants who inquire about, discuss or disclose compensation information.

We are a Virginia Values Veterans (V3) Certified Employer and strongly encourage applications from veterans, transitioning service members, and military spouses.