IT Support Specialist: Windows & Mac, Client Liaison

Pomeroy; Redmond (WA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Pomeroy in Redmond, WA seeks an IT Support Specialist to diagnose problems, manage client relationships, and coordinate with technology teams to resolve issues quickly.

You will troubleshoot Windows and Mac desktops, respond to alerts, support Mac OS and Office, document actions, assist with VPN, and help create a knowledge base. Strong communication and customer service are essential.

Qualifications

• Must be detailed-oriented and able to handle multiple tasks under deadlines.
• Strong customer service skills with urgency and empathy.
• Excellent written and verbal communication in English.
• Ability to quickly learn client-specific applications.
• Self-starter with strong organizational skills.
• Knowledge of CA USD preferred; experience with ticket-tracking workflow tool a plus.
• Team player focused on department performance.

Responsibilities

• Troubleshoot Windows and Mac desktops from the network drop to the desktop, excluding security patches/updates.
• Respond to alert notifications or escalations from VACO ITSS, determine probable cause, and restore systems.
• Support Mac OS and various Apple tools and applications.
• Provide GUI-level assistance with Mac OS X Server configuration and server administration.
• Support MAC in Windows XP environment (virtual) and Mac OS X Server/Server Essentials.
• Document troubleshooting and corrective actions in the Help Desk system.
• Add virtual desktop client to Office 2007 / Office 2010.
• Load and update antivirus/virus scan software on desktops/laptops as required.
• Assist with identification and remediation of infections on Windows/Mac desktops.
• Create and distribute
• clean-up kits
• Load, configure, and update VPN and RESCUE software on desktops/laptops as required.
• Assist with creation of a knowledge base of problem remediation.
• Disconnect/reconnect desktops and peripherals for office moves on Client's Campus.
• Assist in creating IT customer support notices and alerts, verbally and in writing.

Skills

Detail-oriented

Customer service

Written & verbal comms

Fast learner

Organizational skills

CA USD knowledge

Team player

Tools

Ticketing system

Job description

Pomeroy in Redmond, WA seeks an IT Support Specialist to diagnose problems, manage client relationships, and coordinate with technology teams to resolve issues quickly.

You will troubleshoot Windows and Mac desktops, respond to alerts, support Mac OS and Office, document actions, assist with VPN, and help create a knowledge base. Strong communication and customer service are essential.