IT Support Specialist - Windows, M365 & Help Desk

(CHR) Community Health Resources, Inc.; Windsor (CT); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Top Workplace award

Education and licensure reimbursement

Wellness program

Job summary

CHR is seeking an IT Support Professional in Windsor, CT to provide frontline and second-line technical support for end users. The role covers desktop hardware, software, Microsoft 365, and network connectivity, with opportunities to contribute to IT security and ongoing projects.

You will troubleshoot across Windows environments, manage user accounts, and maintain documentation while delivering high-quality user assistance and training.

Qualifications

• Associate degree or higher in IT field or related experience.
• 2+ years of professional IT support experience.
• Strong knowledge of Windows OS, Microsoft 365, and common business apps.
• Networking basics: TCP/IP, DNS, DHCP, Wi-Fi, VPN.
• Experience with help desk/ticketing systems and remote support.

Responsibilities

• Provide first- and second-level technical support via phone, email, chat, and in-person.
• Diagnose, troubleshoot, and resolve hardware, software, OS, and connectivity issues.
• Install, configure, maintain, and troubleshoot computers, monitors, printers, and mobile devices.
• Create and manage user accounts, passwords, and access permissions.
• Support Windows and Microsoft 365, and collaboration tools.
• Assist with network connectivity, VPN, printers, and infrastructure issues.
• Document and manage support requests using a ticketing system.
• Escalate complex issues to IT staff or vendors as needed.
• Maintain documentation of IT procedures, configurations, and inventory.
• Support software deployments, system upgrades, and hardware refreshes.
• Follow cybersecurity, data protection, and access control policies.
• Provide user training on technology and cybersecurity best practices.
• Participate in backup, disaster recovery, and business continuity activities.

Skills

Windows operating systems

Microsoft 365

Help desk / IT support

Networking concepts

Cybersecurity awareness

Education

Certificate or Associate’s Degree in Computer Science

Bachelor’s or equivalent in Computer Science/Information Systems

Tools

Active Directory

Microsoft Entra ID

Remote support tools

Ticketing system

VPN software

Job description

CHR is seeking an IT Support Professional in Windsor, CT to provide frontline and second-line technical support for end users. The role covers desktop hardware, software, Microsoft 365, and network connectivity, with opportunities to contribute to IT security and ongoing projects.

You will troubleshoot across Windows environments, manage user accounts, and maintain documentation while delivering high-quality user assistance and training.