IT Support Specialist - Senior

Huntington Bank; Columbus (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

Huntington Bank in Columbus, OH seeks a skilled technical support specialist to assist the executive leadership team with PC, mobile device, printer, videoconferencing, and telecom issues. The role requires quick diagnosis, independent work, and timely escalation when outside help is needed.

Strong communication and organizational skills are essential. Office-based position with potential for flexible work arrangements as described by Huntington.

Qualifications

• Bachelor’s degree required.
• Minimum 3 years of experience in direct contact customer technical support.
• Excellent technical and interpersonal communication skills.

Responsibilities

• Provide direct process and technical support for Huntington executive leadership team.
• Diagnose and resolve PCs, mobile devices, printers, videoconferencing, and telecommunication issues.
• Identify scenarios requiring outside support and act as liaison to ensure timely, prioritized resolution.
• Work with minimal supervision and in limited time to complete tasks.

Skills

Technical proficiency

Communication skills

Project management

Organizational skills

Education

Bachelor’s Degree

Job description

Description

This position is located in Columbus, Ohio

Detailed Description

Provide direct process and technical support for members of the Huntington executive leadership team. The team member must quickly and effectively diagnose and resolve issues related to PCs, mobile devices, printers, videoconferencing, business application software, and telecommunication issues. They must be able to perform technical tasks with minimal supervision and in limited time. They identify scenarios where outside support is required quickly and act as liaison to ensure resolution is prioritized appropriately and is completed fully.

Basic Qualifications

• Bachelor’s Degree
• Min 3 yrs of experience in direct contact customer technical support

Preferred Qualifications

• This role requires technical proficiency, strong communication skills, along with project and personal organizational skills.

Exempt Status

(Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Workplace Type

Office

Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Immigration Sponsorship

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses.

Eligibility for Employment

Applicants must be currently authorized to work in the United States on a full-time basis.

Equal Opportunity Statement

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice

Visit Huntington's Career Web Site for more details.

Values and Culture

Welcome to Huntington! At Huntington, we look out for people. From reinventing banking with game-changing innovations to building an internal culture that creates lifelong bonds, together, we can make people’s lives better. And amazing things happen when we look out for each other. We prove it every day. Whether it’s helping a colleague or collaborating on a new tool that will revolutionize the way you save money, our actions can have a huge impact. Our colleagues look out for people with a Can-Do Attitude, Service Heart and Forward Thinking. Those are our values—simple but powerful. Each of them pushes us do the right thing, to do right by people. Because people are what matter. If that sounds like you, we hope you’ll apply to join our team. If you’d like to learn more about how Huntington looks out for people, visit https://www.huntington.com/lookingout

Accessibility

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Reasonable Accommodations

Reasonable Accommodations Various methods will be used throughout the recruitment process to verify candidate authenticity. Any interviews conducted virtually must be joined from a distraction-free environment, with the candidate on camera and without the use of virtual backgrounds.

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