IT Support Specialist - Remote & Field Tech
New River Electrical Corporation
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Descrizione del lavoro
New River Electrical Company (NREC) is seeking an IT Support Specialist to deliver high-quality technical support for internal customers, including remote field personnel. You will troubleshoot complex issues, manage accounts, and collaborate with IT leadership to maintain consistent service delivery.
The role reports to the Help Desk Manager and emphasizes ownership, diligent ticket handling, and ongoing IT documentation. Travel to remote sites is expected occasionally.
Competenze
- Bachelor’s degree in IT or related field or equivalent experience leading enterprise IT support teams.
- 2 years of information technology experience in a professional setting.
- Experience with PCs, mobile devices, and software support.
Mansioni
- Resolve escalated technical issues from the service desk and ensure customer satisfaction.
- Provide advanced troubleshooting for PCs, mobile devices, iPads, and peripheral hardware.
- Support remote field personnel via remote desktop tools and phone communication.
- Manage software installations, configurations, and updates across the organization.
- Administer user accounts, groups, and permissions in Microsoft Entra ID and Exchange Online.
- Assist in creating and maintaining technical documentation and SOPs.
Conoscenze
Formazione
Strumenti
Descrizione del lavoro
New River Electrical Company (NREC) is seeking an IT Support Specialist to deliver high-quality technical support for internal customers, including remote field personnel. You will troubleshoot complex issues, manage accounts, and collaborate with IT leadership to maintain consistent service delivery.
The role reports to the Help Desk Manager and emphasizes ownership, diligent ticket handling, and ongoing IT documentation. Travel to remote sites is expected occasionally.
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