IT Support Specialist: Problem-Solver & End-User Expert

Sentara Health Plans; Town of Florida (NY); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Paid Time Off and Sick Leave

Paid Parental & Family Caregiver Leave

401k/403B with Employer Match

Tuition Assistance – $5,250/year and O

Student Debt Pay Down – $10,000

Pet Insurance

Job summary

Sentara Health Plans is seeking an IT Technical Support Specialist for an on-site role in Doral, FL. The candidate should have a Bachelor's degree preferred and relevant prior experience in IT support.

The position involves diagnosing and resolving hardware, software, and network issues, and providing user-centric assistance. The role emphasizes customer service, documentation, and collaboration with IT teams to maintain secure and efficient systems.

Qualifications

• Bachelor's degree preferred.
• Relevant prior experience required.

Responsibilities

• Provide technical assistance for hardware, applications, software devices, and monitoring systems.
• Diagnose and resolve issues remotely, in person, or over the phone.
• Document and track support requests, resolutions, and system changes; escalate as needed.
• Install, configure and maintain IT hardware and software; monitor systems and updates.
• Educate users on IT security best practices and safe usage.

Education

Bachelor's Degree (Preferred)

Job description

Sentara Health Plans is seeking an IT Technical Support Specialist for an on-site role in Doral, FL. The candidate should have a Bachelor's degree preferred and relevant prior experience in IT support.

The position involves diagnosing and resolving hardware, software, and network issues, and providing user-centric assistance. The role emphasizes customer service, documentation, and collaboration with IT teams to maintain secure and efficient systems.