Entry-Level IT Support Specialist - Client-Facing Tech

Port Cyber Corporation; Maryland; On-site; USD 40,000 - 60,000; Full time

Job summary

Port Cyber Corporation in the DC metro area is seeking a Technical Support Specialist – Level 1. This entry-level role emphasizes triage, basic desktop and cloud support, and exceptional customer service.

You will document issues, begin troubleshooting, and coordinate with teams to drive resolution. Ideal candidates have strong communication skills, basic Windows/macOS experience, and a willingness to learn.

Qualifications

• Entry-level position with focus on customer service and learning.
• Familiarity with Windows/macOS support a plus.
• Strong written and verbal communication skills.

Responsibilities

• Provide triage and initial troubleshooting for tickets via phone and email.
• Resolve level 1 tickets via remote support.
• Coordinate on-site visits as needed for system troubleshooting and new system setup.
• Respond to outages, virus notifications and backup reports.
• Maintain client documentation and SOP adherence.
• Participate in training and on-call rotation.

Skills

Customer service

Troubleshooting

Communication

Education

Bachelor's degree in Computer Science

Tools

Windows Desktop OS

Microsoft 365

Active Directory

Microsoft Office

TCP/IP troubleshooting

Wireless networking

Job description

Port Cyber Corporation in the DC metro area is seeking a Technical Support Specialist – Level 1. This entry-level role emphasizes triage, basic desktop and cloud support, and exceptional customer service.

You will document issues, begin troubleshooting, and coordinate with teams to drive resolution. Ideal candidates have strong communication skills, basic Windows/macOS experience, and a willingness to learn.