IT Support Specialist — Onsite & Remote Support

Paradigm Treatment Centers; Town of Milton (NY); On-site; USD 55,000 - 61,000; Full time

Benefits offered by this job

Medical, dental and vision

401k with 4% match

Paid Time Off

Professional trainings

Job summary

Altior Healthcare is seeking an IT Support Specialist to deliver onsite and remote helpdesk support across multiple locations. You will configure desktops and devices, manage accounts in 365/Entra ID, and assist with inventory and networking tasks while traveling to company sites as needed.

The role emphasizes customer service, clear communication, and independent work in a fast-paced healthcare environment, with responsibilities spanning onboarding, hardware rollout, and end-user guidance.

Qualifications

• Associate’s degree in Computer Science, Information Technology, or related field, or equivalent experience.
• 3+ years’ experience in helpdesk support or a similar IT support role.
• Ability to support Microsoft Windows environments and Microsoft 365 applications.
• Experience supporting both Windows and Mac devices.
• Strong customer service orientation with the ability to communicate clearly with users of varying technical backgrounds.
• Strong analytic and problem-solving skills.
• Ability to work independently and collaboratively in a team environment.
• Eager to learn and adapt to new technologies.
• IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
• Familiarity with healthcare or other regulated environments preferred.

Responsibilities

• Provide onsite and remote technical support for end users across multiple locations.
• Support onboarding and offboarding processes including account provisioning, access changes, device deployment, and equipment recovery.
• Configure and deploy desktops, laptops, mobile devices, and related hardware.
• Perform operating system reloads, workstation imaging, software installation, and endpoint setup.
• Create, manage, and disable user accounts within Microsoft 365 and Entra ID environments.
• Assign and manage security groups, shared mailbox access, and basic user permissions.
• Maintain accurate inventory records for computers, peripherals, and IT assets.
• Install and support printers, docking stations, monitors, and other office technology.
• Perform basic network and connectivity troubleshooting including WiFi testing and device connectivity validation.
• Coordinate with internal engineers, vendors, and service providers for escalated support and infrastructure activities.
• Support deployment and maintenance of endpoint management and remote monitoring tools (RMM).
• Assist with hardware procurement, receiving, staging, and deployment coordination.
• Travel to operational locations as needed to support users and technology initiatives.
• Training: Provide training and guidance to end-users on IT tools and best practices.
• Other duties as assigned.

Skills

Customer service orientation

Clear communication

Analytical problem solving

Independent and collaborative

Education

Associate’s degree in CS/IT or related field

Tools

Microsoft 365

Windows

MacOS

Job description

Altior Healthcare is seeking an IT Support Specialist to deliver onsite and remote helpdesk support across multiple locations. You will configure desktops and devices, manage accounts in 365/Entra ID, and assist with inventory and networking tasks while traveling to company sites as needed.

The role emphasizes customer service, clear communication, and independent work in a fast-paced healthcare environment, with responsibilities spanning onboarding, hardware rollout, and end-user guidance.