IT Support Specialist — Networking & End-User Tech

City of Fairlawn; Fairlawn (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

City of Fairlawn is seeking a Technical Support Specialist to assist with networking, PCs, and building/zoning systems. You will support police, fire, finance, parks, and tax software systems with 24/7 availability.

The role requires a high school diploma or GED, with an associate degree preferred, and strong PC experience. The position is full-time and primarily on-site within the Information Services department.

Qualifications

• Graduation from an accredited high school or GED.
• Associate’s degree or higher preferred.
• PC experience required, or any equivalent combination of technical skills and experience.

Responsibilities

• Assists in training employees in the use of hardware and software.
• Performs physical installation of computer hardware, software, monitors, network configuration, peripherals, etc.
• Helps with the evaluation of citywide requests for hardware, software, etc.
• Configures hardware and runs diagnostics.
• Responsible for troubleshooting hardware/software.
• Provides backup to Director and Deputy’s 24/7 technical support to City users.
• Maintains the network and internet security measures.

Skills

Network troubleshooting

Office software

PC hardware

Technical documentation

Education

High school diploma

Associate degree preferred

Tools

3CX phone system

Job description

City of Fairlawn is seeking a Technical Support Specialist to assist with networking, PCs, and building/zoning systems. You will support police, fire, finance, parks, and tax software systems with 24/7 availability.

The role requires a high school diploma or GED, with an associate degree preferred, and strong PC experience. The position is full-time and primarily on-site within the Information Services department.