IT Support Specialist — Nashville Area

ClarisHealth; Franklin (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Matching

Short-Term Disability

Personal Financial Advising

Home Office Stipend

Pet Insurance

Paid Holidays

Virtual Counseling

Parental Leave

Vacation & Wellness Time

Professional Development Stipend

Job summary

ClarisHealth in Nashville, TN invites an IT Support Specialist to join our team. You will provide end-user technical support, troubleshoot software, hardware and networking issues, and manage timely ticket resolution in a dynamic environment.

The ideal candidate has experience in IT support/helpdesk, strong problem-solving and customer service skills, and familiarity with AD, Azure AD, M365, and ITSM tools. Remote-first flexibility may be available.

Qualifications

• Proven experience in an IT support or helpdesk role.
• Strong troubleshooting skills with software, hardware, and networking issues.
• Familiarity with ticketing systems and incident management.
• Ability to work independently, handle multiple tasks, and prioritize effectively.
• Excellent problem-solving abilities and attention to detail.
• Strong written and verbal communication skills.
• Experience with onboarding tasks, including workstation setup and user account creation.
• Maturity to seek help when needed and avoid risky changes.

Responsibilities

• Respond to and resolve support tickets related to software, hardware, and networking issues in a timely manner.
• Troubleshoot technical problems such as password resets, software installations, and network connectivity issues.
• Log all incidents and resolutions accurately in the ticketing system.
• Escalate complex technical issues to senior engineers as needed.
• Assist with onboarding tasks, including workstation setup and user account creation.
• Manage and prioritize tickets in the FIFO queue to meet SLAs.
• Provide excellent customer service and communication throughout the support process.

Skills

IT support

Troubleshooting

Ticketing systems

Independent work

Communication

Onboarding tasks

Learning aptitude

Tools

Active Directory

Azure AD

M365

AWS

ITSM (Jira/ServiceNow)

Cisco/Meraki

Jira

Job description

ClarisHealth in Nashville, TN invites an IT Support Specialist to join our team. You will provide end-user technical support, troubleshoot software, hardware and networking issues, and manage timely ticket resolution in a dynamic environment.

The ideal candidate has experience in IT support/helpdesk, strong problem-solving and customer service skills, and familiarity with AD, Azure AD, M365, and ITSM tools. Remote-first flexibility may be available.