IT Support Specialist (MSP) – Growth & Impact

Integris; Austin (TX); Sur place; USD 40 000 - 70 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision Insurance

401K Retirement Plan

4 Weeks PTO

Birthday PTO

Paid Holidays

Volunteer PTO

Disability Insurance

Life Insurance

Supplemental Insurance

Employee Assistance Program

Résumé du poste

Integris in Austin, TX is seeking a Systems Technician to provide frontline IT support for desktop, printer, Microsoft 365, and basic connectivity issues. You will be the first point of contact via phone, email, and client portal, delivering professional service and clear communication.

You may work from the service desk, client site, Integris office, or remote home office, and participate in on-call rotations for after-hours support.

Qualifications

• Associate degree or equivalent experience in IT.
• Valid driver’s license is preferred.
• Entry-level certifications are preferred (e.g., Network+, Microsoft Fundamentals, Google IT Support, A+).

Responsabilités

• Provide frontline IT support for end-user devices and Microsoft 365.
• Troubleshoot connectivity, printers, and basic networking issues.
• Document work and maintain accurate service tickets.
• Escalate complex issues to senior engineers per SOPs.

Connaissances

Communication

Customer service

Professionalism

Formation

Associate degree in CS/IT

CompTIA Network+

Microsoft Fundamentals

Google IT Support Professional Certificate

CompTIA A+

Outils

ConnectWise

Intune

Azure AD

Description du poste

Integris in Austin, TX is seeking a Systems Technician to provide frontline IT support for desktop, printer, Microsoft 365, and basic connectivity issues. You will be the first point of contact via phone, email, and client portal, delivering professional service and clear communication.

You may work from the service desk, client site, Integris office, or remote home office, and participate in on-call rotations for after-hours support.