IT Support Specialist (Level 2)

myredemption

San Jose (CA)

On-site

USD 65,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental, Vision

Vacation time

Retirement plan options

Flexible schedule

Job summary

Redemption Church is seeking an IT Support Specialist to manage cloud services, device enrollment, and endpoint security for staff across campus. The role supports AV/production tech, live services, and IT operations with a strong focus on reliability and security.

You will maintain Microsoft 365, Intune, and RMM workflows, while providing hands-on support for AV systems and streaming setups during worship services and events.

Qualifications

Associate’s degree or higher in Information Technology, Network Engineering, Media Production, or equivalent practical experience.

Responsibilities

Provide intermediate-level technical management and endpoint security across campus environments.
Serve as primary administrator for cloud infrastructure and end-user devices.
Troubleshoot and maintain live Sunday and ministry services’ AV systems.
Manage MSP-style support and on-call weekend rotations.
Develop SOPs for basic AV start-up and tech checklists.

Skills

Microsoft 365 Admin Center

Microsoft Intune

RMM architectures

SentinelOne

Microsoft Defender

AV hardware routing

Live production protocols

Network troubleshooting

Education

Associate’s degree or higher in IT / related field

Tools

ConnectWise

ProPresenter

Job description

POSITION SUMMARY

The IT Support Specialist provides intermediate-level technical management and endpoint security across the digital and physical campus environments of Redemption Church. This role serves as a primary administrator for cloud infrastructure, end-user devices, and remote monitoring networks. The ideal candidate ensures high-availability operations for administrative staff and flawless technical execution during live Sunday and mid-week ministry services.

KEY RESPONSIBILITIES

Cloud & Infrastructure Administration

Microsoft 365 Administration: Manage the corporate Microsoft 365 tenant, including user provisioning, Exchange Online, SharePoint permissions, shared mailboxes, and security/distribution groups.
Device Management: Configure, push profiles to, and maintain church-issued laptops, mobile assets, and campus informational kiosks using Microsoft Intune.
Remote Monitoring & Management (RMM): Oversee automated patching scripts, hardware tracking, software deployments, and remote triage pipelines using ConnectWise.
Endpoint Protection: Manage enterprise endpoint security agents, device firewall policies, and malware remediation protocols using SentinelOne and Microsoft Defender to safeguard staff data and financial/tithe-tracking networks.

Media & Audio-Visual (AV) Technical Support

Production Environment Triage: Support the Media team in troubleshooting sanctuary AV components, hardware matrices, stage digital snakes, and network-based media systems when production issues arise.
Livestream & Media Systems: Provide technical backup support to maintain operational reliability for hardware/software video switchers, multi-camera feeds, and data streams pushing to church online streaming channels.
Presentation Software Management: Update, optimize, and troubleshoot media servers, digital signage networks, and ProPresenter environments.
Networked AV Maintenance: Troubleshoot IP-based audio/video distribution, including Dante audio networks, NDI video paths, and dedicated media switch configurations.

Staff Support & Operations

Service Desk Response: Resolve escalated internal Tier 1 and Tier 2 system issues reported by staff or ministry leaders at the San Jose campus.
On-Call Weekend Rotations: Provide proactive technical readiness assessments and rapid deployment troubleshooting during live rehearsals, Sunday services, and specialized church events.
Documentation: Author standard operating procedures (SOPs) for basic AV start-up, volunteer tech checklists, and system configurations.

Mentorship & Volunteer Support

Provide technical mentorship to Level 1 technicians, tech interns, and media ministry volunteers.

REQUIRED QUALIFICATIONS

Education & Experience

Associate’s degree or higher in Information Technology, Network Engineering, Media Production, or equivalent practical experience.
4+ years of hands‑on experience in a corporate IT setting, Managed Service Provider (MSP), or large house‑of‑worship IT and production ecosystem.

Technical Skills

Proven proficiency with the Microsoft 365 Admin Center, Microsoft Intune, and RMM architectures.
Hands‑on administration experience managing security policies within SentinelOne and Microsoft Defender.
Intermediate diagnostic understanding of audio‑visual hardware routing, digital audio consoles, and live broadcast protocols.

Soft Skills

Composure and agility under high‑pressure, live‑production constraints, with the ability to quickly patch or work around critical system failures.
Excellent interpersonal and relationship‑management skills, tailored for a diverse environment of creative directors, pastoral staff, and volunteers.
Clear written and verbal communication; able to translate technical issues for non‑technical staff.
Alignment with the mission and values of Redemption Church; treats staff, donor, and ministry data with discretion and respect.

Preferred (Nice‑to‑Have)

Microsoft Certified: Endpoint Administrator Associate.
SentinelOne Core/Advanced certification.
CompTIA Network+ and/or Security+.

WORK ENVIRONMENT & PHYSICAL DEMANDS

On‑site role combining office/desk work with desktop support visits across campus. Must be able to lift up to 40 pounds unassisted (e.g., stage monitors, network switch arrays, desktop hardware). Comfort working in tight spaces, such as inside media racks, network closets, or behind stage set designs. Flexible schedule required, including mandatory presence during Sunday worship services and designated ministry special events.

BENEFITS