IT Support Specialist (IT Managed Service Provider Experience Required)

Davita Inc.; Grand Rapids (MI); On-site; USD 50,000 - 65,000; Full time

Job summary

Davita Inc. is seeking a Help Desk Support Technician in Grand Rapids, MI, to provide high-quality technical support to end-users. The role involves troubleshooting various technical issues, providing solutions for common computing technologies, and maintaining proper service desk operations. Benefits from Day One and a salary range of $50,000 - $65,000 make this an attractive opportunity.

Benefits

Medical, Dental, and Vision Benefits Offered from Day One

401(k) Retirement Plan

3 weeks PTO to start

$75 cell phone reimbursement

Up to $1,800 continuing education reimbursement annually

Qualifications

• Experience with Windows, M365, and cloud technologies.
• Good computer skills with supporting customers.
• Familiarity with VPNs and Active Directory.

Responsibilities

• Support IT service desk with end-user phone and email queries.
• Troubleshoot and support Microsoft 365 and Active Directory.
• Implement basic solutions for network connectivity.

Skills

IT Support

Customer Service

Technical Troubleshooting

Network Connectivity

Education

CompTIA Certifications

2+ years of experience in IT support

Tools

RMM Software

Windows 10

Microsoft 365

Job description

*Please apply if you're interested in hearing more about the opportunity and if you feel you're capable of completing any of these job duties*
*We are looking to set up interviews as early as this week*
*Job Description:*
The Help Desk Support Technician will be responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails, and self-service requests. You will answer questions on basic technical issues and offer advice to solve them. The Help Desk Support Technician will provide a high level of service to end users requesting support or reporting trouble tickets.
Troubleshoot technical issues in: Windows, M365/Outlook, and other common computing technologies. The Help Desk Support Technician will be responsible for all technology related issues that employees might have including internal business applications, e-mail, printers, as well as network and systems troubleshooting.
Help Desk Support Technician - Responsibilities:
- Basic solution implementation and support: VPN, Active Directory, Microsoft 365, AzureAD
- Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
- Use software and hardware pertinent to the detection and resolution of desktop computers and network problems.
- Knowledge of Windows 10 - installing and troubleshooting
- Installing, configuring, and troubleshooting desktop hardware and peripherals
- Microsoft 365 Basic Administration
- Active Directory Basic Administration
Help Desk Support - Requirements:
- 2+ years' experience working for an IT Managed Services Provider
- Good computer skills with IT and Customer Service experience.
- Experience with RMM (ConnectWise, Datto, AutoTask, etc.)
- Experience with the following Cloud technologies - Microsoft 365, AzureAD, Windows Computers, Teams, OneDrive, SharePoint Online
- Experience with the following technologies - Windows, Windows Server, Office applications
* CompTIA Certifications are desirable for this role *
*Medical, Dental, and Vision Benefits Offered from Day One*
* If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ [teksystems.com](https://teksystems.com/) (no space in email address) *
*Pay and Benefits*
The pay range for this position is $50,000 - $65,000 (Must meet the Requirements for this role)
*Workplace Type*
This is a fully onsite position in Grand Rapids, MI.

* Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Pay and Benefits*
The pay range for this position is $50000.00 - $65000.00/yr.
401(k) eligibility after 90 days of employment
o 100% match up to 4%
o Fully vested on day one
o Advisors who will meet with you and assist if desired
* Priority Health group plan with QL covering 80% of the premium and the employee covering 20%
* 100% Dental coverage
* 3 weeks PTO to start
* Up to $1,800 continuing education / certification reimbursement annually
* $75 cell phone reimbursement
* Annual raises
* Company fleet of cars for onsite travel
* Off campus happy hour every other month - spare no expense
* 2 annually off campus parties for employees and significant others
* Ping-pong, mini hoops, and bags at the office in the warehouse
* Lots of snacks and beverages stocked throughout the office
* Dedicated pour-over coffee bar
*Workplace Type*
This is a fully onsite position in Grand Rapids,MI.
*Application Deadline*
This position is anticipated to close on Jun 19, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.