Near Shore Sr. IT Specialist (Argentina Applicants Only)

CSG Inc.; United States; Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking skilled IT Specialists to provide remote support and consulting services. This role involves troubleshooting technical issues, managing IT vendors, and supporting clients with their IT infrastructure. You will collaborate with a dynamic team, creating SOPs and refining documentation to enhance service delivery. If you are a proactive problem-solver with a passion for technology and a strong background in IT support, this opportunity offers a chance to make a significant impact while working from the comfort of your home. Join a team that values innovation and excellence in IT management!

Qualifications

• 3+ years of IT support experience with fluency in English required.
• Knowledge of IT best practices for corporate customers preferred.

Responsibilities

• Provide IT support services and manage Microsoft 365 and Google Workspace.
• Diagnose and resolve technical issues and document interactions.

Skills

IT Support

Troubleshooting

Microsoft 365

Azure AD

VMWare ESXi

PowerShell

Networking

SQL Server

VoIP Systems

Education

3+ years of IT support experience

Fluency in English

Tools

Microsoft 365

Google Workspace

VMWare Workstation

MS Intune

Ticketing tools

Job description

Near Shore Sr. IT Specialist (Argentina Applicants Only)

CSG Inc. is a managed IT service provider with a mission to provide tailored IT management, consulting, support, and sales to small- and medium-size businesses nationwide. Our core mission is to enable our clients and their employees to focus on their core business while we handle the day-to-day IT Operations. CSG Inc has several openings for talented mid-senior level remote IT Specialists to join our growing team for extended contract opportunities. The preferred location is South America or Europe, although the positions are open to candidates worldwide (due to time zone concerns, we are unable to consider candidates from Asia at this time). All work for this position will be remote. Candidates must be knowledgeable in basic computer & network troubleshooting and be capable of clearly and concisely guiding users of various skill levels on troubleshooting steps. They must also be fluent in the English language, thoughtful, organized, and be a team player.

Position Summary:

Remote IT specialists will be responsible for providing IT consulting & support, service, and vendor management via phone, email/chat, and remote support tools, and collaborate with onshore IT Specialists, as needed. The specialist will interact with business leaders, IT vendors, and service providers to identify, troubleshoot, research, present/demonstrate solutions, and resolve technical problems utilizing industry standard best practices, support tools, and documentation to ensure timely resolution. Additional responsibilities will include SOP creation/modification, hardware & software lifecycle changes, computer hardware repair, diagnostics, on-boardings/off-boardings, end-user training, and consulting with, and providing reports and relevant feedback to, management.

Job Description:

1. Provide IT support services to commercial and residential customers.
2. Set up, manage, audit, and report to management on Microsoft 365 and Google Workspace tenants.
3. Administer Azure AD managed devices, Microsoft 365/G Suite users, groups, policies, licenses, and contracts.
4. Deployment and management of physical/virtual servers and purpose-built virtual computing environment/labs.
5. Diagnose and resolve technical hardware, software, and network issues.
6. Perform proactive system maintenance on internal and client IT infrastructure.
7. Create, update, and refine IT infrastructure and services documentation.
8. Research issues using available information resources.
9. Management of IT vendors and service providers.
10. Document all help desk interactions and resolutions in the appropriate ticketing tool.
11. Proactively identify and recommend corrective actions to avoid potentially serious outages.
12. Inform management of recurring problems.
13. Remain current with industry changes/trends in IT.
14. Refine existing and develop new SOPs.
15. Other duties as assigned.

Qualifications:

Minimum Required Education & Experience:

1. A minimum of 3+ years of IT support experience.
2. Professional level of fluency in both written and spoken English.

Preferred qualifications:

1. Knowledge of IT best practices in supporting corporate customers with HIPAA requirements.
2. Working knowledge of VMWare ESXi, VMware Workstation, and Virtual Desktops/Servers.
3. Proficiency in web hosting, basic WordPress & PHP administration, & FTP/SFTP/FTPS experience a plus.
4. PowerShell, batch file creation, and Putty experience a plus.
5. Application packaging, testing, and deployment with MS Intune.

Knowledge, Skills & Abilities:

1. Self-starter who proactively identifies issues and proposes solutions.
2. Working knowledge of fundamental operations of Microsoft Office 365, Windows/Windows Server OS, Microsoft Office, Apple/Mac, and other emerging technologies.
3. Experience with SQL Server and MySQL.
4. Knowledge of VoIP telephony systems.
5. Experience troubleshooting basic networking issues with routers, switches, access points, firewalls, VPNs, DNS, TCP/IP, Static Routes, and Port Forwarding.
6. Related experience and training in troubleshooting and providing Help Desk Support.

Responsibilities of this role require that the incumbent work from home. Within a remote working environment, it is expected that the employee is readily accessible throughout the business day, responding quickly to email, chat, phone, and other communication.

This is a Remote (work from home) position.