IT Support Specialist II — Tier-2, HIPAA-Ready Enterprise Support

The Village Network

Columbus (OH)

Hybrid

USD 65,000 - 95,000

Full time

14 days+

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Benefits offered by this job

403(b) plan

Company match 50% up to 7%

PTO with 29 days

6 paid holidays

Annual bonuses

PTO buyback

Job summary

The Village Network is seeking an IT Support Specialist II to deliver advanced technical support across multiple TVN locations in Ohio. You will resolve complex issues, support enterprise systems, and collaborate with MSPs and vendors to ensure reliable technology services.

Ideal candidates have 4–7+ years in IT support, familiarity with Microsoft 365, and experience with MDM tools (Jamf, Intune). Travel within and outside Ohio may be required; HIPAA compliance and strong customer service are

Qualifications

Associate or bachelor’s degree in an information technology related field. Work experience considered in lieu of degree.
4-7+ years of progressive IT support experience.
Experience with mobile device management platforms (e.g., Jamf, Intune).
Proficiency with Microsoft 365 administration and troubleshooting.

Responsibilities

Provides technical support and guidance to end users, resolving issues in coordination with onsite MSP Partner team.
Serve as the primary technical liaison for TVN Family Services and OhioRise programs.
Diagnose and resolve complex issues related to workstations, OS, network connectivity, and devices.