IT Support Specialist II - Frontline Tech

Caesars Entertainment; Stateline (NV); On-site; USD 50,000 - 75,000; Full time

Job summary

Caesars Entertainment Lake Tahoe is seeking a Support Specialist II to work with Property IT Management and Enterprise IT. You will provide first level support for end-user and customer facing technology, including software, hardware, and related systems, both in person and remotely.

You will prioritize incidents, escalate complex issues, maintain documentation, and participate in vulnerability remediation and technology projects while ensuring service levels and data confidentiality.

Responsibilities

• Provide in-person and remote first-level support for end-user systems, software, and hardware across platforms.
• Prioritize and respond to incidents and service requests; escalate complex problems to senior IT staff as needed.
• Assist in problem determination, root cause analysis, and mitigation for customer-facing systems.
• Maintain and document day-to-day tasks per shift for various systems and assets (PCs, kiosks, POS).</br>
• Update procedures and documentation for select platforms and participate in vulnerability remediation activities.
• Monitor system performance and participate in technology-related projects as required.

Job description

Caesars Entertainment Lake Tahoe is seeking a Support Specialist II to work with Property IT Management and Enterprise IT. You will provide first level support for end-user and customer facing technology, including software, hardware, and related systems, both in person and remotely.

You will prioritize incidents, escalate complex issues, maintain documentation, and participate in vulnerability remediation and technology projects while ensuring service levels and data confidentiality.