IT Support Specialist II

Vartek; Milford (OH); On-site; USD 42,000 - 52,000; Full time

Job summary

Vartek in Milford, Ohio seeks an IT Support Specialist to deliver timely on-site technical assistance to teachers, staff and students.

You will handle desktop and mobile devices, setup and install equipment, document issues in the ticketing system, and maintain strong customer service while collaborating with the EdTech team.

Qualifications

• Associate’s degree; bachelor’s degree preferred.
• 0-2 years experience.

Responsibilities

• Provide on-site desktop and mobile devices support to teachers, administrators and students—including assistance with the use of hardware, software, and cloud-based applications.
• Assist with setup, configuration, and installation of devices, equipment, software, printers and other peripherals.
• Document break/fix activities in the online ticketing system.
• Provide excellent customer service.
• Attend school board meetings, as required.
• Perform other duties as assigned.

Skills

On-site IT support

Desktop support

Mobile device support

Hardware troubleshooting

Software troubleshooting

Customer service

Documentation

Education

Associate degree

Bachelor’s degree preferred

Job description

Description

Vartek Position Description

Position IT Support Specialist

Reports to EdTech Leader (or equivalent team lead)

FSLA Full time, non-exempt

Position Summary

To contribute to client retention by ensuring clients receive timely, professional technical support to teachers, staff, and students.

Essential Functions

• Provide on-site desktop and mobile devices support to teachers, administrators and students—including assistance with the use of hardware, software, and cloud-based applications.
• Assist with setup, configuration, and installation of devices, equipment, software, printers and other peripherals.
• Document break/fix activities in the online ticketing system.
• Provide excellent customer service.
• Attend school board meetings, as required.
• Perform other duties as assigned.

Requirements

Education/Experience

• Associate’s degree; bachelor’s degree preferred
• 0-2 years experience

Certifications

• A+ certification preferred
• Valid driver’s license; must adhere to company driving policy

Travel

• Most have valid drivers license and able to drive between school buildings

Physical Requirements

• Ability to stoop, kneel, crouch, or crawl; ability to lift at least 25 pounds

Work Schedule

• 12 months, Monday-Friday
• Varies with client hours; normally one hour prior to start of school day until one hour after end of school day

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.