IT Support Specialist II

Kansas State University; Manhattan (KS); On-site; USD 28,000 - 43,000; Full time

Job summary

Kansas State University is seeking an IT Support Specialist II to provide technical support for student tablets and campus computing for faculty and staff. This on-site role involves supervising staff in the absence of the IT Manager for Technical Support and ensuring efficient, safe daily operations.

The position requires a high school diploma with experience or related education, IT certifications, and knowledge of multiple platforms.

Qualifications

• Requires a high school diploma (or equivalent) and two years of experience or education.
• Certifications in IT support and broad knowledge of software applications are preferred.
• BS in Computer Science, Information Systems, Engineering or related field preferred; an AS with 3 years experience may substitute.
• Eight years of experience may substitute for a BS degree.
• Minimum of 1 year experience in configuration, maintenance and troubleshooting of hardware and software programs.

Responsibilities

• Provide technical support for student tablets, faculty and staff hardware and software.
• Lead daily operations as Lead Worker in absence of IT Manager for Technical Support.
• Supervise staff and ensure tasks are completed efficiently and safely.
• Facilitate communication and address issues that arise.

Skills

Independent work

Professional communication

IT support certification

Software knowledge

System administration

Hardware maintenance

Hardware/software troubleshooting

1 year experience

Education

BS in Computer Science or related field

AS in Computer Science or related field (substitution)

Eight years of relevant experience (substitution)

Tools

Multiple platforms administration

Job description

• Cover Letter

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13652141

IT Support Specialist II

Kansas State University

About This Role

Provide technical support for student tablets, provide computer support for faculty and staff, help with overall maintenance concerning technology within the CVM. In the absence of the IT Manager for Technical Support, as Lead Worker oversee and coordinate daily operations as needed. This involves supervising staff, ensuring tasks are completed efficiently and safely, and maintaining high standards of work quality. Facilitate communication and address any issues that arise.

Worksite Description

This position is On-site.

All employees must reside in the United States when they begin working to comply with state law. K-State is unable to provide remote or hybrid work opportunities for residents of the state of Idaho.

What You’ll Need to Succeed

Minimum Qualifications

• Requires a high school diploma (or equivalent) and two years of

Relevant Experience. Requirements May Be Met Through a Combination

of education and experience.

Preferred Qualifications

• Ability to work independently, interact professionally to accomplish complex interdependent technical objectives.
• Certified IT support, wide knowledge of software applications, knowledge of system administration for multiple platforms.
• Bachelor of Science in Computer Science, Information Systems, Engineering Or Other Related Field Preferred. An Associate degree in Computer Science, Information Systems or other related field and 3 years of experience in maintenance of hardware and software for multiple users may be substituted for a BS degree.
• Eight years of appropriate experience in maintenance of hardware and software for multiple users may be substituted for a BS degree.
• A minimum of 1 year of experience in configuration, maintenance and troubleshooting of hardware and software programs.

Sponsorship Eligibility

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship.

Applications close: September 16, 2026

Anticipated Hiring Pay Range

$20.30 - $31.45 hourly