Asst Director, Information Technology

Montgomery County Maryland; Manhattan, Northern (KS, KY); On-site; USD 89,000 - 105,000; Full time

Job summary

Kansas State University – Housing and Dining Services seeks a self-motivated leader with strong IT expertise to manage departmental information technology functions on-site. You will supervise Help Desk operations, provide Tier 3 support, and lead infrastructure projects across campus facilities.

The role emphasizes collaboration with campus IT teams, supervision of student staff, and maintaining highly available services with 24/7 response as needed.

Qualifications

• Requires a high school diploma or equivalent and seven years of relevant IT experience.
• Bachelor's degree in a related field is preferred.
• Experience in customer support in a technology-oriented environment is advantageous.
• Strong supervisory and leadership capabilities.

Responsibilities

• Lead Help Desk operations, desktop support, system administration, and technology projects.
• Develop student employees through technical training, leadership development, and professional workforce preparation.
• Provide leadership for Tier 1 ResNet operations and Tier 3 support across critical databases, applications, security, and monitoring systems.
• Represent Housing and Dining Services on campus IT committees and collaborate with central IT partners.

Skills

Supervisory experience

Customer support

Collaboration skills

Interpersonal skills

Technical leadership

Education

Bachelor's degree

Job description

Housing and Dining Services seeks a self-motivated, collaborative leader with technical expertise and strong technical translation skills to manage departmental information technology functions.

Key Responsibilities

Supervision & Leadership

• Lead and evaluate Help Desk operations, desktop support, system administration, and technology projects.
• Develop student employees through technical training, leadership development, and professional workforce preparation.
• Provide leadership for Tier 1 ResNet operations and Tier 3 support across critical databases, applications, security, and monitoring systems.
• Represent Housing and Dining Services on campus IT committees and collaborate with central IT partners.

Infrastructure & Technical Leadership

• Serve as the primary architect for server and network infrastructure, overseeing design, configuration, patching, optimization, security, and ongoing maintenance.
• Manage Windows and Linux server environments, VMware virtualization, Active Directory, file services, and iSCSI storage.
• Design and support enterprise network infrastructure, including routing, TCP/IP, LAN/WAN, VLANs, wireless, NAC, IP subnetting, and IP address management.
• Troubleshoot complex network and system issues using root-cause analysis and industry-standard tools and technologies.
• Ensure high availability, performance, security, and reliability of critical 24/7 IT services.

Project & Resource Management

• Lead infrastructure upgrades, system implementations, wireless enhancements, and new technology deployments across residential, dining, and retail facilities.
• Forecast capacity and technology needs to support long-term planning and budget decisions.
• Coordinate hardware and server installations and manage project budgets and resources.
• Collaborate with campus network teams on enterprise wireless planning, subnetting, and infrastructure maintenance.

Customer Service & Operational Support

• Champion a customer-focused ResNet support model and ensure reliable wired and wireless services for residents.
• Conduct site assessments to evaluate network coverage, capacity, and service quality.
• Provide Tier 3 support for complex and mission‑critical incidents and respond to production emergencies on a 24/7 basis as needed.
• Foster strong partnerships across departmental and campus IT teams while promoting collaboration, professionalism, and a positive service environment.

About Us

The Department of Housing and Dining Services offers award-winning dining centers, residence halls, and apartment neighborhoods. Functional areas within the department include administrative, maintenance, student living, and dining services. We pride ourselves in taking excellent care of our residents, and that is reflected in our recent Princeton Review rankings. The 2025 Princeton Review ranks us #2 Happiest Students, #2 Best Quality of Life, #8 Best College Residence Halls, and #14 Best Campus Food. From fostering community in our residence halls, to serving up delicious home cooked meals in the dining centers, and teaching responsibility and leadership through student employment throughout our department, Housing and Dining strives for residents to have a well-rounded and positive experience living on-campus.

Worksite Description

This position is On-site.

All employees must reside in the United States when they begin working to comply with state law. K-State is unable to provide remote or hybrid work opportunities for residents of the state of Idaho.

What You'll Need to Succeed

Minimum Qualifications

• Requires a high school diploma (or equivalent) and seven years of relevant experience. Requirements may be met through a combination of work experience and education.

Preferred Qualifications

• Bachelor's degree
• Experience in customer support in an environment with technology orientation
• Supervisory experience
• Strong collaboration skills
• Strong interpersonal skills

Additional Role Information

• Availability to work evening and week-end hours as needed to support server maintenance and other operational requirements.

Sponsorship Eligibility

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship.

Application Window

Applications close on: September 14, 2026

Anticipated Hiring Pay Range

$88,500 - $105,000 annual