IT Support Specialist I - Endpoint & Access Admin

Alivi

Miami (FL)

On-site

USD 42,000 - 64,000

Full time

2 days ago

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Job summary

Alivi in Miami is seeking a first-line technical support specialist to assist employees across the organization. You will troubleshoot incidents, document steps, and coordinate with Systems Administration and Security to maintain reliable, secure operations and a great employee experience.

Responsibilities include monitoring requests via phone, email, and JSM, supporting endpoints, Entra ID/M365 access, and collaboration tools; you will contribute to knowledge bases and participate in on-call

Qualifications

Minimum high school diploma; Associate degree in IT or related field preferred.
6 months to 1 year IT support or help desk experience preferred.
Healthcare experience is strongly preferred.
Strong customer service and bilingual English/Spanish communication skills.

Responsibilities

Provide first-line technical support for employees across the organization.
Troubleshoot, resolve, and document incidents and service requests for endpoints, identity, and access.
Partner with Systems Administration and Security to maintain reliable, secure operations.
Monitor and triage requests via phone, email, and JSM; meet defined SLAs.
Escalate unresolved issues with full context to the appropriate resolver group.
Document steps taken, root cause (when known), and resolution.
Create and maintain knowledge base articles and FAQs.
Participate in on-call rotations and planned maintenance windows.