IT Support Specialist I – Campus & Regional

TAMU Press; College Station, Northern (TX, KY); Hybrid; USD 40,000 - 55,000; Full time

Job summary

Texas A&M University in College Station, TX, seeks an IT Professional I to provide workstation and general IT support for the department. You will handle hardware/software maintenance, user assistance, and incident resolution within a collaborative team.

The role requires a Bachelor's degree or equivalent, plus four months of customer service experience, and may involve on-call duties to ensure uninterrupted services. Training and development opportunities are offered.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Four months (1 semester) of student worker and/or customer service experience.
• Experience providing technical support in an information technology environment is preferred.

Responsibilities

• Installs, configures, maintains, and upgrades workstation hardware and software.
• Provides centralized IT support for campus and regional locations.
• Assists management in coordinating operational matters and training.
• Participates in training and professional development sessions as needed.

Skills

Customer service

Hardware troubleshooting

Windows OS support

Microsoft 365

Education

Bachelor's degree or equivalent

Job description

Texas A&M University in College Station, TX, seeks an IT Professional I to provide workstation and general IT support for the department. You will handle hardware/software maintenance, user assistance, and incident resolution within a collaborative team.

The role requires a Bachelor's degree or equivalent, plus four months of customer service experience, and may involve on-call duties to ensure uninterrupted services. Training and development opportunities are offered.