IT Support Specialist I (Atwater)

Golden Valley Health Centers; Fluhr (CA); On-site; USD 52,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

403(b) with match

FSA plans

Gym discounts

Job summary

Golden Valley Health Centers in Atwater, CA is seeking an IT Support Technician to provide first-line end-user assistance, install and maintain hardware and software, and assist with IT operations at the Atwater Admin site.

The role runs Monday through Friday, 8:30am to 5:30pm, with compensation of $25.48 to $26.75 per hour and comprehensive benefits including medical, dental, vision, 403(b) with match, FSA plans, and gym discounts.

Qualifications

• Basic understanding of computer hardware, software and networks.
• Customer service-oriented mindset.
• Speak respectfully and professionally to users of varying technical levels.
• Ability to work on multiple tasks with minimal supervision.
• Willingness to travel to multiple sites.
• Excellent oral, interpersonal, and written communication skills.
• Valid California driver’s license, vehicle insurance, and reliable transportation.

Responsibilities

• Demonstrates effective communication and problem-solving skills.
• Install and maintain hardware.
• Install and maintain software.
• Troubleshoot hardware/software problems.
• Provide tier 1 of support to end-users.
• Assist with the general operations of the IT department.
• Other duties and tasks as assigned.

Skills

Customer service mindset

Strong communication

Problem solving

Multitasking

Driver's license (CA)

Education

High School diploma or equivalent

12 IT units or IT certification

Job description

Atwater Administration
Atwater, CA 95301, USA

Description

Provide technical support to end users, aid in the administration of the GVHC computing environment and assist with the general operations of the IT Department.

This position will work at our Atwater Admin site. Schedule is Monday – Friday 8:30am – 5:30pm
Compensation: $25.48 - $26.75 an hour

Golden Valley Health Centers offers excellent benefits including Medical: (0 Deductible / $2,000 Individual; $4,000 Family Out-of-Pocket Max), excellent PPO coverages; Dental; Vision; 403(b) with match, FSA plans, gym discounts, and so much more!

Essential Duties and Responsibilities

• Demonstrates effective communication and problem-solving skills.
• Install and maintain hardware.
• Install and maintain software.
• Troubleshoot hardware/software problems.
• Provide tier 1 of support to end-users.
• Assist with the general operations of the IT department.
• Other duties and tasks as assigned.

Physical Demands

• The employee must occasionally lift and/or move up to 25-50 pounds and push up to 100 pounds (on wheels).
• Must be able to speak clearly in order to communicate information to End Users and Staff.
• Must be able to hear staff on the phone and in person.
• Specific vision abilities required by this job include close vision for RJ45 pin-outs, computer screens, and the ability to adjust focus.
• Must be comfortable in tight or confined crawl spaces.

The physical environment requires the employee to work indoors, primarily in an office setting. The noise level inside is quiet to average. Use of general office equipment is required on a daily basis. Travel may be required at times.

Education/Experience Requirements

Minimum Qualifications:

• Basic understanding of computer hardware, software and networks.
• Customer service-oriented mindset.
• Speak respectfully and professionally and in terms that both novice and experienced computer users can understand.
• Work on multiple tasks with minimal supervision.
• Travel to multiple sites.
• Excellent oral, interpersonal, and written communication skills.
• Valid California driver’s license, vehicle insurance, acceptable driving record and reliable transportation.

Education/Experience

• High School diploma or equivalent.
• Minimum 12 units of relevant technical or computer science, or at least one relevant IT certification from CompTIA, Cisco, Microsoft, Coursera, Google, or related certifying entity.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.