Epic Application Analyst I (Atwater)

Golden Valley Health Centers; Fluhr (CA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Dental coverage

Vision coverage

401(k) with match

FSA plans

Gym discounts

Job summary

Golden Valley Health Centers is seeking an Epic Application Analyst I to support Epic design, build, testing and training across HIT systems. The role collaborates with IT, vendors and clinical staff to ensure successful deployments and ongoing support.

Based at the Atwater Administration site, the analyst will manage end-user communications, coordinate with Epic workgroups, and maintain security and privacy practices while driving project delivery and process improvements.

Qualifications

• Excellent written and verbal communication skills.
• Strong business analysis, requirements gathering, problem solving and root-cause analysis.
• Ability to manage multiple projects with tight deadlines.
• Experience with Epic implementation/support and IT service workflows.

Responsibilities

• Act as primary support contact for end-users of the assigned Epic application.
• Maintain knowledge of Epic configuration and serve as SME on functionality.
• Manage support requests via ITSM and track resolutions with urgency.
• Escalate and coordinate with Epic and internal IT teams as needed.
• Develop, implement and maintain policies and training for the app.
• Coordinate with Epic workgroups to define future needs and milestones.
• Provide on-site support during go-lives and clinic implementations.

Skills

Business analysis

Communication

Problem solving

Time management

Independent judgment

Facilitation

Education

Epic Certification

High school diploma or equivalent

Tools

Epic

IT Service Management (ITSM)

Microsoft Office

Job description

Atwater Administration
Atwater, CA 95301, USA

Description

The Epic Application Analyst I will be responsible for assigned Epic application design, build, testing, training and support. The Analyst will manage the communications, expectations and deliverables between Epic workgroups/councils, internal IT teams, external stakeholders and vendors in support of GVHC Health IT (HIT) systems. This role operates in close coordination with the IT leadership, HIT application and training, IT service desk and IT engineering teams.

This position will work at our Atwater Administration site. Schedule is Monday – Friday, 8:00am – 5:00pm

Golden Valley Health Centers offers excellent benefits including Medical: (0 Deductible / $2,000 Individual; $4,000 Family Out-of-Pocket Max), excellent PPO coverages; Dental; Vision; 403(b) with match, FSA plans, gym discounts, and so much more!

Essential Duties and Responsibilities

• Act as the primary support contact for assigned application's end- users.
• Maintain knowledge of assigned Epic and other HIT application(s) configuration management and act as subject matter expert on application(s) functionality.
• Manage support requests through IT Service Management software. Prioritize, track and resolve end-user support requests with a sense of urgency.
• Assume ownership, **escalate** and manage support requests to Epic and internal IT teams.
• Develop, implement and maintain policies, procedures and associated training plans for assigned application(s).
• Work closely with GVHC Epic workgroups and councils to determine future needs and requirements.
• Review the status of projects and issues on ongoing basis with organization leadership.
• Hold weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, budget and upcoming milestones.
• Provide on-site support and issues triage/resolution for clinics during implementation and specifically when practices “go live” on Epic application(s).
• Maintain knowledge of applicable data privacy and security practices and regulations.
• Other duties as assigned.

Physical Demands

• The employee must occasionally lift and/or move up to 30 pounds.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• Must be able to hear staff on the phone and those who are served in-person, and speak clearly in order to communicate information to clients and staff.
• Must be able to have vision that is adequate to read memos, a computer screen, and administrative documents.
• Must have high manual dexterity.
• Must be able to squat and sit, stand, stoop, crouch, reach, twist, turn, finger and feel.

The noise level in the work environment is usually quiet.

Education/Experience Requirements

Minimum Qualifications:

• Excellent written and verbal communication skills.
• Strong business analysis, requirement gathering, problem solving and root-cause analysis skills.
• Excellent organization and time management skills.
• Ability to work well under pressure with tight deadlines and high degree of complexity.
• Ability to assume sole and independent responsibility for various assigned projects and tasks.
• Ability to exercise discretion and independent judgment with respect to significant matters.
• Strong facilitation, negotiation and consensus building skills.
• Strong interpersonal skills including the ability to work well with people with different backgrounds.
• Ability to work on several projects simultaneously.
• Solid understanding of the implementation process and the various interdependencies between operations and technology both internal and external.
• Solid understanding of IT incident and change management processes.
• Solid understanding of applications, operating systems, databases and networking fundamentals.
• Proficient in the following Microsoft Office applications, including Outlook, Excel, Word, PowerPoint and Visio.
• Valid CA Driver’s License, reliable transportation, acceptable driving record, and liability insurance.

Education/Experience:

• High school diploma or equivalent required.
• Knowledge of clinical area or business area to be supported highly preferred.
• Minimum two (2) years of work experience, supporting enterprise application systems required.
• Two (2) years’ experience working with EHR preferred.
• Must obtain certification in assigned Epic application within three (3) months of employment.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.