IT Support & Network Technician

Morongo Casino Resort & Spa; Cabazon (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Morongo Casino Resort & Spa in Cabazon, CA seeks an IT Support Specialist to assist the IT Manager with on-site maintenance and user support across computer systems.

You will install software, document licensing, manage networks, and diagnose issues while promoting security and operational stability in a dynamic casino environment.

The role requires strong customer service and the ability to work flexible shifts in a 24/7 operation.

Qualifications

• Experience with desktop OS, networking, and standard IT support practices.
• Ability to diagnose and resolve end-user issues via multiple channels.
• Prior casino or resort IT experience is preferred.

Responsibilities

• Assist the IT Manager with maintenance and support of on-site computer systems.
• Install software applications and document user licensing for compliance.
• Network multi-user applications and perform LAN configurations.
• Test, diagnose, and support hardware, software, and network components.
• Maintain and support various enterprise systems and ticketing processes.

Skills

Desktop operating systems

Networking principles

Troubleshooting

Customer service

Communication skills

Internal collaboration

Education

High school diploma or equivalent

Associate’s degree in IT or related field

Tools

Track-it helpdesk

Active Directory/Exchange

AS/400/5250 systems

TimeWorks

InfoGenesis POS

Job description

Morongo Casino Resort & Spa in Cabazon, CA seeks an IT Support Specialist to assist the IT Manager with on-site maintenance and user support across computer systems.

You will install software, document licensing, manage networks, and diagnose issues while promoting security and operational stability in a dynamic casino environment.

The role requires strong customer service and the ability to work flexible shifts in a 24/7 operation.