Operations Service Manager

Burlington Coat Factory Whse. Corp.; Wyomissing (Berks County); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Associate discount

Health benefits

401(k)

Job summary

Burlington Coat Factory is seeking an Operations Service Manager to lead store operations, coach a team, and drive outstanding customer service. You will role model core values, manage Cashiers and Customer Service Supervisors, and oversee receiving teams to protect assets and ensure accurate inventory.

As MOD you will set the leadership example, partner with district and regional managers, and support staffing, training, and succession planning while maintaining flexible schedules and a strong

Qualifications

• 3+ years of Retail Management or Store Operations in Off Price/Big Box environment.
• Experience leading Customer Service and Cashier teams and supervising Receiving staff.
• Ability to lift and move boxes weighing up to 40 lbs and work a flexible schedule.

Responsibilities

• Lead the Customer Service and Cashier teams, ensuring compliance with company policies and standards.
• Provide guidance to Customer Service Supervisors to meet customer expectations and maintain smooth register flow.
• Oversee the receiving SOPs and inventory accuracy in collaboration with the Receiving Supervisor.
• Act as Manager on Duty (MOD), modeling leadership and driving store results.
• Support Staff in staffing, sourcing, interviewing, training, and succession planning and collaborate with District/Regional teams.

Skills

Retail management

Store operations

Leadership

Team coaching

Customer service

Tools

Scheduling software

Job description

Position Overview

Are you a proven leader with a strong drive to succeed? Do you work well in a process-driven environment where organization and efficiency are critical to success? Are you an expert multitasker who would thrive in a high-energy environment? If so, then this might be the right opportunity for you! As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you’ll be one of the leaders of the store team, participating in managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company’s Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results. You’ll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism.

A Day in the Life

Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures. Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers. Manage the overall execution of operations and receiving SOPS. Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory. Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store. Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning. Assist in the management of other store operations areas as needed. Communicate effectively with the District and Regional Management teams.

You’ll Come With 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required. Ability to lift and move boxes weighing up to 40 lbs. Experience utilizing scheduling and reporting computer software. Travel may be required from time to time.

You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location. Compensation Range: $21.05 - $28.05 For over half a century, Burlington have been delivering value to our customers, associates and our communities. With our every day low prices on top brand name merchandise for the entire family and home, combined with our dedication to our thousands of associates nationwide and our ability to make an impact in the communities where we live and work, Burlington is proud to be an award-winning off-price retailer.