Senior Associate, Client Management Operations

Tempus AI; Chicago (IL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Incentive compensation

Restricted stock units

Job summary

Tempus AI is seeking a results-driven Client Operations Manager to support the Client Management Operations team. You will collect project metrics, organize performance, and prepare proactive, client-facing materials for touchpoints and meetings.

You will own client relationships, coordinate with lab, order processing, finance and customer success teams to keep samples moving, flag risks, and help ensure projects meet budget and timeline.

Qualifications

• BA/BS degree or relevant experience in cancer biology or related fields.
• 2+ years in management consulting, customer success, account management or client-facing roles.
• Interest in the Healthcare industry, especially the business side of science.
• Strong proactive communication, highly organized, detail-oriented.
• Ability to manage multiple tasks and coordinate with internal/external stakeholders.
• Experience with Google Suite, Slack, Microsoft Office; Salesforce/Looker a plus.

Responsibilities

• Support the Client Management Operations team by collecting key project metrics, organizing project performance, and providing proactive, detailed client-facing materials for client touchpoints and meetings.
• Own client relationships and ensure meetings are held efficiently and effectively.
• Coordinate across internal stakeholders such as laboratory, order processing, finance, and customer success teams to move samples through the lab, flag bottlenecks, and ensure projects meet budget and timeline.
• Support escalation and resolution of critical project-related issues with resourcefulness and decisiveness.
• Maintain accurate, high-quality collateral and ensure organized documentation across all projects and portals.
• Contribute ideas to internal initiatives to enhance product offerings across Tempus teams and SOPs.

Skills

Client relationship management

Project coordination

Communication skills

Organizational skills

Analytical mindset

Team collaboration

Education

BA/BS Degree or related field

Tools

Google Suite

Slack

Microsoft Office (Excel)

Salesforce/Looker experience

Job description

Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients at the right time.

Based in Atlanta or Chicago

Responsibilities

• Support the Client Management Operations team by managing client (including government, DTC companies, researchers) activities by collecting key project metrics, organizing project performance, and providing proactive, detailed client-facing materials for the client touchpoints and other meetings.
• Own client relationships and ensure meetings are held efficiently and effectively
• Coordinate across internal stakeholders such as laboratory teams, order processing teams, finance, and customer success teams to ensure samples are moving appropriately through the lab, proactively flagging samples at risk or bottlenecks, and actioning swiftly to ensure projects meet budget and timeline.
• Support escalation and resolution of critical project related issues, with the ability to be resourceful and decisive without oversight.
• Maintain accurate, high-quality collateral and ensure extremely organized documentation across all projects and portals.
• Contribute ideas and expertise to internal initiatives to enhance product offerings across Tempus teams and ensure the growing team is equipped with effective resources, guidelines, and SOPs.

Qualifications

• BA/BS Degree or relevant experience in cancer biology, molecular biology, immunology, bioengineering, computational biology, or related fields are highly preferred.
• 2+ years of experience in management consulting, customer success, account management, or client-facing roles is a must have.
• Demonstrated interest in the Healthcare industry, especially the 'business' side of science through prior professional or extracurricular experiences.
• A self-starter with strong proactive communication skills, who is highly organized and systematic with strong attention to detail and the ability to prioritize multiple competing tasks.
• Energized by working with external and internal stakeholders
• Creative and analytical mindset in order to problem solve, and confidence to ask key questions.
• Commitment to the success of the team; brings a collaborative attitude and the ability to create strong relationships.
• Skillful at working both independently and in team settings and comfortable with a fast-paced environment.
• Advanced skills in Google suite, Slack, Microsoft Office (especially Excel). Salesforce.com and/or Looker experience is a plus

$70,000 - $90,000

Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.