IT Support Specialist, Hospitality

Aspen Hospitality; Aspen (CO); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in hospitality is seeking an IT Support Specialist to enhance the guest experience through effective technology solutions. This role involves daily support of hotel information systems, ensuring staff can deliver top-notch service. You'll troubleshoot issues, onboard new users, and maintain systems, all while contributing to exciting technology projects. Join a dynamic team that values innovation and customer service, and enjoy a range of benefits including paid time off and an employee ski pass in a beautiful mountain setting.

Benefits

Paid Time Off

Paid Leave

Employee Ski Pass

Qualifications

• 1+ years in hotel operations or relevant technical experience preferred.
• CompTIA A+ or other industry certification is required.

Responsibilities

• Perform desktop and application support across the hotel portfolio.
• Identify, diagnose, and resolve hardware and software issues.
• Provide excellent customer service in a fast-paced environment.

Skills

Microsoft Windows

Active Directory

Exchange

Customer Service

Troubleshooting

Wi-Fi Networking

Organizational Skills

Education

CompTIA A+

College Degree in Information Systems

Tools

Infor HMS

Alice

Delphi

Sonifi

Job description

Company Description

Aspen Hospitality, a division of Aspen One, owns and operates a portfolio of hotels and residences, including The Little Nell (Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel) and its Residences, located at the base of Aspen Mountain. The portfolio also includes the Limelight Hotels in Aspen, Snowmass, Ketchum, and Denver, with additional hotels in development in Mammoth and Boulder, as well as a new Nell property at Rockefeller Center in NYC. Aspen Hospitality also manages the Aspen Mountain Club and Snowmass Mountain Club. Aspen One oversees Aspen Skiing Company, Aspen Hospitality, and Aspen Ventures, focusing on climate action, community engagement, and racial justice. More info at www.aspenhospitality.co.

Job Description

Position Summary

The IT Support Specialist is responsible for daily support of hotel information systems and software applications, including end-user support, help desk activities, on-site problem resolution, and systems installation. The role emphasizes guest service and enabling hospitality staff to deliver excellent service. Reports to the IT Support Services Manager.

Job Posting Deadline

Applications accepted until June 1, 2025.

Essential Job Functions/Key Responsibilities

1. Perform desktop and application support across the hotel portfolio.
2. Identify, diagnose, and resolve hardware and software issues.
3. Onboard new users via Active Directory, Office365, and other applications.
4. Provide excellent customer service in a fast-paced environment.
5. Occasional after-hours work and on-call duties required.
6. Contribute to current and future technology support and projects.
7. Support end-users and delegate support as needed.
8. Maintain inventories of equipment and software, and establish standard configurations.
9. Manage user configurations, passwords, and access privileges.
10. Support during system outages and maintain contingency operations.
11. Perform assigned projects related to job duties.
12. Perform other duties as assigned.

Qualifications

Education & Experience

• CompTIA A+ or other industry certification; college degree in Information Systems or related field preferred.
• 1+ years in hotel operations or relevant technical experience preferred.

Knowledge, Skills & Abilities

• Excellent organizational and communication skills.
• Proficient in Microsoft Windows, Exchange, Active Directory.
• Knowledge of computer applications, operating systems, and hospitality software (e.g., Infor HMS, Alice, Delphi, Sonifi).
• Understanding of Wi-Fi and internet networking.
• Knowledge of security standards and troubleshooting practices.
• Ability to analyze and resolve technical problems effectively.
• Willingness to learn and utilize new tools and systems.
• Ability to manage small projects and approach complex problems methodically.
• Focus on accuracy and staying current with industry technologies.

Additional Information

Work Environment and Physical Demands

• Ability to stand, walk, kneel, and bend for extended periods.
• Work indoors in safe conditions.
• Occasionally lift, push, or pull up to 50 lbs.

Job Benefits

This position is a full-time or part-time seasonal role with benefits including Paid Time Off, Paid Leave, Employee Ski Pass, and other perks. Enrollment varies by program.

The physical and job requirements are acknowledged, and accommodations are available for qualified individuals. Contact HR at 970-300-7700 for accommodations.

This description outlines the general nature of the role and is not exhaustive. Duties may change as needed.

Aspen One is an equal opportunity employer committed to diversity and inclusion. We value diverse perspectives and strive to create an inclusive environment.

For benefits info, visit www.aspensnowmass.com/employment/benefits-and-perks. We participate in E-Verify and the Right to Work process.