IT Support Specialist

Aspen Skiing Company; Aspen (CO); On-site; USD 40,000 - 60,000; Full time

Job summary

Join a forward-thinking company as an IT Support Specialist, where you'll play a crucial role in enhancing customer service and problem resolution within the IT department. This dynamic position involves troubleshooting a variety of hardware and software issues, providing support through help desk calls, and ensuring seamless operations across various applications. With a focus on teamwork and technical expertise, you'll engage with employees at all levels while contributing to a culture of inclusivity and innovation. If you're passionate about technology and customer service, this is the opportunity for you to make a significant impact.

Qualifications

• High School Diploma or equivalent required.
• Professional computer experience required.
• Valid driver's license and advanced skiing ability.

Responsibilities

• Answer Help Desk calls and troubleshoot hardware/software issues.
• Record calls in KACE system and manage user accounts.
• Replace faulty hardware and deal with warranty issues.

Skills

Microsoft Office

Windows 10

Windows 11

Troubleshooting

PC Repair

WiFi and Networking Basics

Help Desk Institute Certifications

A+ Certifications

ITIL Knowledge

Customer Service

Education

High School Diploma

Professional Computer Experience

Tools

KACE Call Tracking System

KACE K2000

Job description

Company Description

Aspen One is the parent company of Aspen Skiing Company, Aspen Hospitality, and Aspen Ventures. Aspen One enables the expansion of the Aspen brand and ethos globally by developing enhanced strategies and services to support growth and accelerate investment across ski, hospitality, retail, experiences, and clubs. Aspen One leverages its influence across all its business units to advance climate action, community engagement, and racial justice. For more information on Aspen One, visit www.aspen.com.

Job Description

Position Summary

The IT Support Specialist works in a support role for the I.T. department with an emphasis on customer service and problem resolution. The Support Specialist is required to answer help desk calls in a helpful, understanding and personable manner. The technician will trouble shoot problems over the phone and if not resolved either escalate to tier two support or go on site to fix problems as needed. This position reports to the Director of Support Services.

Job Posting Deadline

Applications for this position will be accepted until May 8, 2025.

Essential Job Functions/Key Job Responsibilities

• Answer Help Desk Calls
• Troubleshoot a variety of hardware and software problems either over the phone or in person
• Record all calls in KACE call tracking system
• Be familiar with installation and maintenance of all hardware used in rental, retail, ski school, ticketing and office applications
• Replace faulty hardware
• Create\manage user accounts
• Deal with warranty issues
• Image computers using KACE K2000
• Replace leased assets under a deadline
• Other duties as assigned

Qualifications

Education & Experience Requirements

• High School Diploma or equivalent required
• Professional computer experience required
• Valid driver’s license and must be able to ski or snowboard at an advanced level

Knowledge, Skills & Abilities

• Proficient knowledge of Microsoft Office applications
• Knowledge of Windows 10 and Windows 11 operating systems required
• Strong troubleshooting skills with both hardware and software
• Proficiency in troubleshooting, disassembling and repairing PC’s and peripherals required
• Proficiency with Microsoft Excel
• Proficient knowledge of WiFi and networking basics
• Experience with Help Desk Institute (HDI) Certifications
• A+ Certifications a plus
• Proficient knowledge of Information Technology Infrastructure Library (ITIL) and/or Knowledge-Centered Service (KCS)
• Ability to work with and build relationships with employees at all levels throughout the Company
• Ability to engage with internal customers in a positive and helpful manner
• Ability to work independently with minimal supervision
• Attention to detail

Additional Information

Work Environment and Physical Demands

• Ability to stand, walk or be on your feet for extended periods of time. Kneeling and bending may be required
• Regularly work indoors with no adverse conditions.
• This position will require exposure to outdoor elements or a combination of both indoors and outdoors and may be required to walk on slippery and uneven surfaces
• Must be able to lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

Aspen One participates in E-Verify.

E-Verify & Right to Work Poster