IT Support Specialist — Helpdesk & Network Troubleshooter

Anchor Hocking Company; Mississippi; On-site; USD 42,000 - 65,000; Full time

Job summary

Anchor Hocking Company is seeking an IT Support Specialist to ensure smooth operation of our IT infrastructure in Byhalia, MS. The role blends Tier 1 and Tier 2 support, requiring strong customer service and technical expertise to resolve issues, manage tickets, and train users.

You will handle password resets, perform advanced troubleshooting, and assist with network VPN configurations while maintaining documentation and contributing to knowledge bases.

Qualifications

• Associate degree preferred but not required; relevant certifications are a plus.
• 1-3 years of IT support experience across Tier 1 and Tier 2 responsibilities.
• Proficiency in troubleshooting hardware, software, and network issues; familiar with Windows and macOS, MS Office, and Active Directory.
• Familiarity with DHCP, DFS, DNS, and Print Management is a plus.
• Strong customer service and communication skills; ability to explain technical concepts to non-technical users.
• Team player with ability to collaborate in a fast-paced environment and adapt to new technologies.

Responsibilities

• Provide hardware and software issue resolution to end-users.
• Ticket management: prioritize, manage requests, and ensure timely resolution with clear communication.
• Train end-users on IT systems, software applications, and hardware devices.
• Handle password resets and account unlocks following security protocols.
• Perform advanced troubleshooting for issues beyond Tier 1 support.
• Maintain hardware and software installations, updates, and upgrades.
• Assist in maintaining network infrastructure, including LAN/WAN and VPN configurations.

Skills

Customer service

Communication skills

Team player

Problem-solving

Attention to detail

Education

Associate degree in IT or related field

Certifications (e.g., CompTIA A+, Network+, MCITP)

Tools

Windows

macOS

Microsoft Office

Active Directory

DHCP

DFS

DNS

Print Management

VPN configurations

LAN/WAN

Job description

Anchor Hocking Company is seeking an IT Support Specialist to ensure smooth operation of our IT infrastructure in Byhalia, MS. The role blends Tier 1 and Tier 2 support, requiring strong customer service and technical expertise to resolve issues, manage tickets, and train users.

You will handle password resets, perform advanced troubleshooting, and assist with network VPN configurations while maintaining documentation and contributing to knowledge bases.