IT SUPPORT SPECIALIST - Helpdesk Frontline Techs

Yoh Services LLC; Los Angeles (CA); On-site; USD 55,000 - 69,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision benefits

HSA

401K retirement plan

Direct deposit

Job summary

Yoh Services LLC is seeking IT Support Specialists to provide frontline IT support at the Santa Monica Studio in Los Angeles. This 5–6 week onsite assignment requires hands-on, customer-focused technicians who can jump in quickly to keep users productive.

Responsibilities include resolving endpoint hardware and software issues, handling high-volume tickets, and supporting device deployments with clear, user-focused communication. W2, no sponsorship, 40–50 USD/hour.

Qualifications

• Experience providing frontline IT support for end-user devices.
• Proven ability to troubleshoot desktops, laptops, and peripherals.
• Strong communication and customer service skills.

Responsibilities

• Provide frontline IT support for endpoint hardware and software issues.
• Troubleshoot desktops, laptops, peripherals, and related equipment.
• Manage and resolve helpdesk tickets in a fast-paced environment.
• Support device deployments, swaps, and basic technical troubleshooting.
• Communicate effectively with end users and provide excellent customer service.
• Execute assigned tasks efficiently with attention to detail.

Skills

Endpoint support

Customer service

Troubleshooting

Multitasking

Job description

IT SUPPORT SPECIALIST 'Helpdesk Frontline Techs - AVAILABLE ASAP, TEMP ASSIGNMENT

Sony Interactive Entertainment is seeking IT Support Specialists/Helpdesk Frontline Technicians to support a high-volume IT environment at the Santa Monica Studio location. We're looking for individuals who are hands‑on, customer-focused, and able to jump in quickly to keep users productive.

• 5-6 week assignment
• 100% onsite in LA (Playa Vista, Santa Monica Studio)
• $40-50/hr on W2 (contingent on experience)
• Candidates must be able to work directly on a W2 without sponsorship. NO C2C!!

Responsibilities:

• Provide frontline IT support for endpoint hardware and software issues.
• Troubleshoot desktops, laptops, peripherals, and related equipment.
• Manage and resolve helpdesk tickets in a fast‑paced environment.
• Support device deployments, swaps, and basic technical troubleshooting.
• Communicate effectively with end users and provide excellent customer service.
• Execute assigned tasks efficiently while maintaining attention to detail.

What We're Looking For:

• Experience supporting endpoint hardware and end‑user technology.
• Strong troubleshooting and problem‑solving skills.
• Ability to work with urgency and manage multiple priorities.
• Excellent communication and customer service abilities.
• Proven track record of getting things done in a high‑volume support environment.
• Helpdesk, desktop support, or IT support experience preferred.

Estimated Min Rate: $40.00

Estimated Max Rate: $50.00

What’s In It for You?

Benefit eligibility is in accordance with applicable laws and client requirements.

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.