IT Support Associate (Help Desk Technician)

Arrow Financial Corporation; City of Glens Falls (NY); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Bonus potential

Vacation & holidays

Medical, Dental, and Vision Insurance

401(k) & Pension plans

Tuition reimbursement

Employee Assistance Program

Job summary

Arrow Financial Corporation is seeking an experienced IT Support Associate (Help Desk Technician) to provide end-user hardware and software support across the organization. This role includes on-call rotations, incident documentation, and collaboration with the IT team and vendors for procurement and inventory management.

Ideal candidates will have a Bachelor's in IT or related field and at least six years of IT experience, with strong troubleshooting, networking basics, and proficient Microsoft

Qualifications

• Bachelor's degree in information technology or related field or equivalent experience.
• 6 years of relevant IT experience required.
• Demonstrated experience in troubleshooting, repair, and maintenance of technology including hardware and software.
• Knowledge of current network system architectures and basic networking required.
• Strong communications skills, both written and verbal; comfortable communicating with co-workers, and management.
• Proven ability to prioritize multiple tasks/projects and meet strict deadlines.
• Ability to work independently and as part of a cooperative work team.
• Proficient in Microsoft Office Suite: Word, Excel, Outlook, PowerPoint.

Responsibilities

• Deliver end user support for all LAN/WAN based applications in professional, courteous manner.
• Document all support tickets and resolutions in Help Desk system.
• Configure workstations, printers, and other equipment, meeting the expectations of end user needs.
• Work rotational night/weekend on-call; respond to calls and contact appropriate personnel in event of emergency.
• Coordinate hardware and software procurement, invoicing, and inventory management; work with IT team and existing vendors as appropriate.
• Establish and maintain control of computer and software asset inventory.
• Assist IT management with all aspects of budget including planning, input, and tracking.
• Assist with management of special projects to add to or improve technology suite as directed by Information Technology Support management.

Skills

Troubleshooting

Hardware & software support

Networking basics

Communication skills

Task prioritization

Independent work

MS Office

Education

Bachelor's degree in information technology or related field

6 years IT experience

Job description

The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join IT Support team as:

IT Support Associate (Help Desk Technician)

This opportunity may be perfect for you if you have experience in:

• Ability to actively listen, provide friendly service, and demonstrate patience
• Excellent problem-solving skills and high attention to detail
• Technology troubleshooting, repair, and maintenance

About this position:

Responsible for providing computer hardware and software support to the end user community. Additionally, responsible for inventory management and equipment deployment as well as assisting with procurement and invoicing.

Essential Job Functions:

• Deliver end user support for all LAN/WAN based applications in professional, courteous manner.
• Document all support tickets and resolutions in Help Desk system.
• Configure workstations, printers, and other equipment, meeting the expectations of end user needs.
• Work rotational night/weekend on-call; respond to calls and contact appropriate personnel in event of emergency.
• Coordinate hardware and software procurement, invoicing, and inventory management; work with IT team and existing vendors as appropriate.
• Establish and maintain control of computer and software asset inventory.
• Assist IT management with all aspects of budget including planning, input, and tracking.
• Assist with management of special projects to add to or improve technology suite as directed by Information Technology Support management.

What you will need to thrive in this role:

In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having:

Education/Certifications:

• Bachelors degree in information technology-related field or equivalent experience required
• 6 years of relevant IT experience required

Skills/Knowledge:

• Demonstrated experience in troubleshooting, repair, and maintenance of technology including hardware and software
• Knowledge of current network system architectures and basic networking required
• Strong communications skills, both written and verbal; comfortable communicating with co-workers, and management.
• Proven ability to prioritize multiple tasks/projects and meet strict deadlines
• Ability to work independently and as part of a cooperative work team
• Proficient in Microsoft Office Suite: Word, Excel, Outlook, PowerPoint

Physical Demands and Work Environment:

• Ability to remain in a stationary position, often standing or sitting, for prolonged periods of time
• Ability to spend brief period of time walking and in low postures such as crouching, kneeling, and stooping under desks and equipment
• Ability to lift, move, pull, push, raise, lower, and carry equipment up to 25 pounds
• Ability to repetitively use a telephone, computer mouse, and keyboard for extended durations
• Work is performed primarily in a professional office environment
• Ability to participate in rotational on-call schedule to provide support outside of normal business hours (evenings and weekends)

Reasonable accommodation(s) will be provided as required by law to enable qualified individuals to perform the essential functions of the job.

What we will bring to the table:

We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring:

• Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays
• Medical, Dental, and Vision Insurance and Flexible Spending Plan
• Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership
• Education and Tuition Reimbursement
• Employee Assistance Program for our employees and their immediate family members

We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes. As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.

We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms.

The pay range for this position is $65,000 – $75,000 annually commensurate with experience and education. Additional compensation may be earned through the Company’s annual bonus and incentive programs, subject to individual and company performance.