IT Support Specialist — Grow Your Skills & Delight Users

Waites Sensor Technologies, Inc.; Cincinnati (OH); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive base salary

Profit sharing

Equal Opportunity Employer

Job summary

Waites Sensor Technologies, Inc. in Cincinnati, OH, is seeking an IT Support Specialist to be the first point of contact for technology support across the company.

This hands-on role focuses on resolving issues quickly, onboarding new teammates, and maintaining reliable and secure business technology. You will own day-to-day support, onboarding/offboarding, device provisioning, license administration, and participate in strategic IT projects with leadership.

Qualifications

• Associate degree in Computer Science, Information Technology, or related field.
• 2–4 years in technical support, service desk, or desktop support.
• Hands-on experience with Windows and macOS in a business environment.
• Familiarity with Google Workspace and/or Microsoft 365 administration.
• Working knowledge of core networking concepts and troubleshooting connectivity.
• Experience with a ticketing system and meeting response expectations.
• Excellent communication and customer service orientation, including with non-technical colleagues.
• CompTIA A+, Network+ or comparable certification desired.

Responsibilities

• Serve as the first point of contact for technology support across the company.
• Own the support queue — triage, prioritize, resolve, and communicate status through to closure.
• Troubleshoot hardware, software, connectivity, and peripheral issues for end users.
• Build and maintain documentation, knowledge base articles, and self-service resources.
• Foster a responsive, customer-first support experience.
• Administer user accounts and group membership across Google Workspace and business apps.

Skills

Windows support

macOS support

Google Workspace

Microsoft 365

Networking basics

Ticketing system

Customer service

Problem solving

ISO 9001 knowledge

Education

Associate degree in CS/IT

Job description

Waites Sensor Technologies, Inc. in Cincinnati, OH, is seeking an IT Support Specialist to be the first point of contact for technology support across the company.

This hands-on role focuses on resolving issues quickly, onboarding new teammates, and maintaining reliable and secure business technology. You will own day-to-day support, onboarding/offboarding, device provisioning, license administration, and participate in strategic IT projects with leadership.