IT Support Specialist - FT

All Heart Home Care; Nashville (TN); Ibrido; USD 36.000 - 41.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive Pay

Healthcare benefits

PTO

401(k)

Hybrid Work Environment

Professional Development

Supportive Team Environment

Descrizione del lavoro

All Heart Home Care in Nashville, TN is seeking a dependable IT Support Specialist to assist employees across affiliated healthcare organizations. This full-time hybrid role collaborates with the IT Director to resolve technical issues, manage accounts, deploy devices, and support HIPAA-compliant operations.

Ideal candidates have strong Microsoft 365 skills, excellent communication, and the ability to explain tech concepts to non-technical users. Travel across Middle Tennessee is expected.

Competenze

• Experience with Microsoft 365 including Outlook, Teams, and SharePoint.
• Strong attention to detail and ability to follow procedures.
• Excellent organizational and communication skills.
• Ability to explain technical concepts to non-technical users.
• Must have a valid driver's license and transportation.
• Willingness to travel across Middle Tennessee.

Mansioni

• Serve as the first point of contact for employee technology support.
• Diagnose and resolve issues on computers, software, phone systems, and EMR platforms.
• Document steps and elevate complex issues to the IT Director as needed.
• Create and maintain user accounts, access, and permissions.
• Configure and deploy computers, iPads, and other devices.
• Assist with MDM enrollment and administration.
• Coordinate equipment assignments and inventory.
• Perform routine system updates and software installs.
• Support technology rollouts and office setups.
• Communicate status to staff and leadership regarding requests.
• Ensure HIPAA compliance and data security standards.

Conoscenze

Customer service mindset

Strong communication

Explain technical concepts

Detail-oriented

Ability to multitask

Independent work in hybrid

Formazione

Associate's or Bachelor's in IT/CS or related

Strumenti

Microsoft 365 suite (Outlook, Teams, SharePoint)

Descrizione del lavoro

IT Support Specialist | Full-Time | Nashville, TN

All Heart Home Care is seeking a dependable, patient, and detail-oriented IT Support Specialist to join our team in the Nashville, TN area. This position will work directly with the Director of IT to support employees across multiple affiliated healthcare organizations. The ideal candidate enjoys solving problems, helping others succeed with technology, and continuously learning new systems and tools.

This is a full-time hybrid position requiring residence in the Middle Tennessee area, with the ability to travel to our Nashville, Murfreesboro, and Columbia offices as needed.

Pay: $26.00 - $30.00 per hour

Work Schedule

• Full-Time
• Monday through Friday
• Weekends and evenings as needed
• Hybrid/Remote
• Travel to Nashville, Murfreesboro, and Columbia offices approximately one to two days per week as needed

Key Responsibilities

• Serve as the first point of contact for employee technology support and troubleshooting
• Diagnose and resolve issues involving computers, software applications, phone systems, and electronic medical records (EMR) platforms
• Document troubleshooting steps and elevate complex issues to the Director of IT when appropriate
• Create, update, and maintain employee accounts, system access, and permissions
• Configure and deploy computers, iPads, and other technology equipment
• Assist with Mobile Device Management (MDM) enrollment and administration
• Coordinate equipment assignments, returns, and inventory tracking
• Perform routine system updates, maintenance, and software installationsSupport technology rollouts, office setups, and special projects
• Maintain timely communication with employees and leadership regarding support requests and issue resolution
• Ensure compliance with HIPAA, company policies, and data security standards
• Create, update, and order business cards and marketing materials as needed

Qualifications

• Practical knowledge of Microsoft 365, including Outlook, Teams, and SharePoint
• Experience troubleshooting Windows-based computers and common software issues
• Strong attention to detail and ability to follow established procedures
• Excellent organizational, communication, and problem‑solving skills
• Ability to explain technical concepts to non-technical users
• Strong customer service mindset with patience and professionalism
• Ability to manage multiple priorities while maintaining accuracy
• Self‑motivated with the ability to work independently in a hybrid environment
• Ability to handle confidential information with discretion
• Valid driver's license and reliable transportation
• Ability to travel throughout Middle Tennessee as needed

Preferred Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred but not required
• Previous IT support or help desk experience preferred
• Experience supporting a healthcare environment preferred
• Familiarity with electronic medical record (EMR) systems preferred

Physical Requirements

• Ability to sit, stand, walk, bend, stoop, reach, and lift equipment as needed
• Ability to climb stairs and move between office locations
• Ability to lift and carry up to 50 pounds
• Ability to crawl under desks or workspaces to install or troubleshoot equipment
• Ability to travel to various office locations throughout the service area

Benefits

• Competitive Pay
• Medical, Dental, and Vision Insurance for eligible employees
• Paid Time Off (PTO) for eligible employees
• 401(k)
• Hybrid Work Environment
• Professional Development Opportunities
• Supportive Team Environment

About All Heart Home Care

At All Heart Home Care, we are dedicated to supporting our employees with the tools and resources they need to provide exceptional care. As a locally owned and operated healthcare organization, we value teamwork, integrity, innovation, and service. Our IT team plays a critical role in ensuring that our caregivers and office staff can effectively serve patients and communities throughout Middle Tennessee.