IT Support Specialist: Frontline Tech & Endpoint Admin

South Metro Fire Rescue; Centennial (CO); On-site; USD 72,000 - 85,000; Full time

Job summary

South Metro Fire Rescue seeks an IT Support Specialist to deliver frontline tech support to District personnel in person, by phone, and through the service desk. The role targets incident resolution, endpoint lifecycle tasks, and access management in a public-safety setting.

You will support Microsoft 365, mobile devices, and office technologies while maintaining clear communication with users and documenting everything for knowledge sharing.

Qualifications

• High school diploma or equivalent is required.
• Two years of IT support experience is required.
• Associate’s degree and industry certifications are preferred.
• Experience with Microsoft 365 and device management is preferred.

Responsibilities

• Provide frontline support to District personnel in person, by phone, and via the service desk.
• Troubleshoot computer, mobile device, printer, and network issues.
• Document incidents and resolutions; escalate where needed.
• Manage account provisioning, access, and onboarding/offboarding tasks.
• Maintain knowledge base and contribute to process improvements.

Skills

Customer service

Troubleshooting

Communication

Documentation

On-call support

Education

High school diploma or equivalent

Associate's degree preferred (IT or related field)

IT certifications preferred (CompTIA A+, Network+, MS)

Tools

Microsoft 365

Mobile device management

End-user hardware & peripherals

Job description

South Metro Fire Rescue seeks an IT Support Specialist to deliver frontline tech support to District personnel in person, by phone, and through the service desk. The role targets incident resolution, endpoint lifecycle tasks, and access management in a public-safety setting.

You will support Microsoft 365, mobile devices, and office technologies while maintaining clear communication with users and documenting everything for knowledge sharing.