IT Support Specialist — Frontline Help Desk & PC Support

We Florida Financial; Northern (KY); Hybrid; USD 35,000 - 50,000; Full time

Job summary

We Florida Financial in Pembroke Pines, FL is seeking an IT Support Technician to provide frontline help desk support for Credit Union employees, focusing on password resets, account access, printer troubleshooting, and PC/DNA user support.

The role requires documenting work, escalating complex incidents, and coordinating with IT teams to ensure secure daily operations, with travel to local offices and after-hours availability as needed.

Qualifications

• Help desk and customer-service practices including incident triage and escalation.
• Experience with password resets, MFA, and access control workflows.
• Printer troubleshooting across connectivity, drivers, and supplies.
• PC/desktop support for Windows and Microsoft 365 environments.
• Familiarity with core financial-system user support is a plus.

Responsibilities

• Serve as the first point of contact for employee technology questions and incidents.
• Reset passwords, unlock accounts, assist with MFA, and verify identities.
• Provide PC/DNA user support and login assistance.
• Troubleshoot printers, scanners, and multifunction devices.
• Diagnose and resolve routine workstation and connectivity issues.
• Create and close support tickets with clear records.
• Escalate complex issues to IT teams and communicate status.
• Assist with new-hire and transfer setup.
• Maintain basic support documentation and user instructions.
• Follow information-security and confidentiality requirements.
• Travel to local offices and work outside standard hours when needed.
• Perform other duties as assigned.

Skills

Help desk

Password resets

Printer troubleshooting

Windows & MS365 support

Access controls & MFA

Education

High school diploma or equivalent

Associate degree or IT coursework

Job description

We Florida Financial in Pembroke Pines, FL is seeking an IT Support Technician to provide frontline help desk support for Credit Union employees, focusing on password resets, account access, printer troubleshooting, and PC/DNA user support.

The role requires documenting work, escalating complex incidents, and coordinating with IT teams to ensure secure daily operations, with travel to local offices and after-hours availability as needed.