IT Support Specialist: Fast Fixes & System Upgrades

Power Design, Inc.; United States; On-site; USD 45,000 - 60,000; Full time

Job summary

Power Design, Inc. is seeking an IT support technician to serve as the primary contact for IT incidents and service requests. The role focuses on delivering high-quality customer service and developing innovative solutions for all employees.

Responsibilities include diagnosing issues, upgrading software, configuring systems, and supporting workstation setups in a fast-paced environment. The ideal candidate will have a related degree and 1–2 years of experience, with strong Microsoft Office

Qualifications

• Bachelor’s degree in computer science or related field.
• 1-2 years relevant IT experience.
• Savvy in Microsoft Office troubleshooting and configuration.

Responsibilities

• Identify, diagnose and resolve technical issues through hands-on support and training.
• Manage multiple projects related to upgrading software, configuring systems and applications, and network troubleshooting in a high volume, fast-paced work environment.
• Assist other departments with the setup of new workstations.
• Organize asset requests, applications, security and other IT projects.

Skills

Tech-savvy

Customer service

Adaptability

Education

Bachelor’s degree in computer science or related field

Tools

Microsoft Office

Job description

Power Design, Inc. is seeking an IT support technician to serve as the primary contact for IT incidents and service requests. The role focuses on delivering high-quality customer service and developing innovative solutions for all employees.

Responsibilities include diagnosing issues, upgrading software, configuring systems, and supporting workstation setups in a fast-paced environment. The ideal candidate will have a related degree and 1–2 years of experience, with strong Microsoft Office