IT Support Specialist — Growth‑Oriented, Dynamic Team

Emerson Zane

Minneapolis (MN)

On-site

USD 55,000 - 75,000

Full time

8 days ago

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Job summary

Emerson Zane in Minneapolis, MN is seeking a skilled IT Support Specialist to provide frontline technical assistance to employees and ensure smooth operation of IT systems. You will troubleshoot hardware, software, and network issues, install and maintain computers and peripherals, and document IT processes.

The role requires a Bachelor's degree in CS/IT, 3+ years in IT support, strong Windows/macOS knowledge, and excellent communication.

Qualifications

Must have a Bachelor's degree in Computer Science, IT, or related field.
Minimum 3 years of IT support experience.
Strong knowledge of Windows and Mac operating systems.
Experience troubleshooting hardware, software and network issues.
Familiarity with Active Directory and common business applications.
Excellent communication and customer service skills.
Ability to work independently and in a team environment.

Responsibilities

Provide technical support to employees via phone, email, or in-person.
Troubleshoot and resolve hardware, software, and network issues.
Install, configure, and maintain computer systems, applications, and peripherals.
Monitor and maintain performance of IT systems and networks.
Assist with implementation of new technology and upgrades.
Create and maintain documentation for IT processes and procedures.
Collaborate with IT team to resolve complex problems.
Train and support employees on technology usage.
Stay up-to-date with latest technology trends.
Adhere to security protocols and maintain data confidentiality.
Participate in on-call rotation for after-hours support.