IT Support Specialist - Catalyst Dental Allies

Catalyst Dental Allies; Edmond (OK); On-site; USD 2,755,000 - 3,444,000; Part time

Benefits offered by this job

Part-time schedule

Opportunities across multiple clinics

Hands-on IT responsibilities

Job summary

Catalyst Dental Allies is seeking an IT Support Specialist to provide hands-on, on-site technology support across its multi-clinic network. You will serve as the local point of contact and coordinate with a third-party IT provider to address issues that require on-site presence.

The role involves traveling between clinic locations to install, configure, and troubleshoot computers, servers, and networking equipment, while maintaining inventory and supporting day-to-day technology needs of clinic

Qualifications

• Hands-on on-site IT support across multiple clinics.
• Ability to troubleshoot hardware, software, and networking issues.
• Communicate effectively with clinic teams and third-party IT provider.

Responsibilities

• Serve as primary on-site IT resource across multiple clinics.
• Work with third-party IT provider to resolve tickets and complete projects.
• Respond to IT tickets requiring on-site support.
• Purchase and configure computers, servers, and other IT equipment.
• Set up technology for new and existing users at clinics.
• Install networking equipment and troubleshoot connectivity issues.
• Maintain an inventory of hardware and software assets.
• Travel between clinic locations for on-site support.
• Support clinic moves or expansions and technology projects.

Skills

On-site support

Hardware troubleshooting

Networking

Communication

Tools

Servers

Job description

Description

The IT Support Specialist provides hands-on, on-site technology support for a multi-clinic dental group. This position serves as the boots-on-the-ground IT resource for the organization and works closely with the company's third-party IT support provider to ensure technology needs across all clinics are addressed efficiently and effectively.

The third-party IT provider will provide remote monitoring, help desk, and technical support for the clinics. The IT Support Specialist will serve as the local point of contact when issues require on-site assistance, physical troubleshooting, equipment installation, or other hands-on support that cannot be completed remotely.

Responsibilities include purchasing and configuring computers and servers, setting up new equipment, installing computers and technology at clinic locations, troubleshooting hardware and connectivity issues, coordinating with the third-party IT provider on open tickets, and providing day-to-day hands-on IT support to clinic team members.

The IT Support Specialist will maintain an accurate inventory of computers, servers, networking equipment, and other technology assets. This position will also help coordinate technology projects, equipment replacements, and installations across multiple clinic locations.

The ideal candidate is a dependable, hands-on problem solver who enjoys working with technology and is comfortable traveling between multiple clinic locations. The ability to communicate effectively with both clinic team members and the third-party IT provider is essential.

Schedule

Part-time - Approximately 80 hours per month

Schedule will vary based on clinic needs, IT projects, and on-site support requirements.

Benefits

We understand that you work hard, which is why we strive to provide a positive and supportive work environment. This is an opportunity to work with a growing multi-clinic dental organization and play an important role in keeping our clinics operating efficiently.

• Part-time schedule with approximately 80 hours per month
• Flexible scheduling based on clinic and project needs
• Opportunity to work across multiple clinic locations
• Hands-on, varied IT responsibilities

Requirements

• Serve as the primary on-site IT resource across multiple dental clinics
• Work closely with the company's third-party IT provider to resolve technology issues and complete IT projects
• Respond to and assist with IT tickets that require on-site support
• Communicate with the third-party IT provider regarding open tickets, troubleshooting, and resolution of issues
• Purchase and configure computers, servers, and other IT equipment
• Set up computers and technology for new and existing users
• Install computers, networking equipment, and other technology at clinic locations
• Provide hands-on IT support across multiple dental clinics
• Troubleshoot computer, hardware, software, and connectivity issues
• Support clinic teams with day-to-day technology needs
• Assist with networking and connectivity issues
• Maintain an accurate inventory and log of computers, servers, networking equipment, and other hardware
• Coordinate replacement and deployment of technology equipment
• Help identify technology needs and recommend appropriate equipment and solutions
• Travel to clinic locations as needed to provide on-site support
• Assist with technology-related projects and clinic moves or expansions
• Perform other technology and hands-on support tasks as needed