Information Technology System Administrator

Silver State Smiles; Las Vegas (NV); On-site; USD 60,000 - 80,000; Full time

Job summary

A dental service organization is seeking an IT support professional to provide comprehensive support across its clinics in Las Vegas. The role involves managing IT services, supporting end-users, and overseeing hardware/software installations. Candidates should possess strong analytical skills and have at least three years of IT experience, preferably in managed service environments. This position is primarily office-based with occasional site visits required, and applicants must be local to the area.

Qualifications

• Three+ years experience at MSP or in-house IT for SMB or corporate entity.
• Programming/development/scripting skills are highly desirable but not required.
• Able to provide own transportation for site visits.

Responsibilities

• Provide end-user support on computer systems and clinical equipment.
• Manage internal and external IT services and vendor relationships.
• Lead software and operating system installations and user training.
• Maintain records of asset inventories and service agreements.
• Participate in the design and implementation of network security.
• Support VOIP system deployment and Office365 enterprise email.
• Contribute to network security design, maintenance and support for devices.

Skills

Desktop computer technologies

Analytical and problem solving

Communication skills

Fast learner

Learning agility

Scripting (desirable)

Tools

Office365

VOIP

Virtual machines

Windows Server

Job description

Reports to Chief Information Officer.

Job Summary:

An individual contributor that provides broad support across a range of areas for the IT function and CIO support. We are seeking an individual who is seeking to learn and grow in parallel with a rapidly evolving dental service organization that supports multiple dental clinics in Las Vegas.

Key Responsibilities:

• Provides end-user support on computer systems, peripherals, applications, tools, servers, networks and clinical equipment.
• Evaluates, implements, and manages internal and external IT services, projects, and vendor relationships.
• Leads software and operating system installation, performance troubleshooting and user training.
• Manages the administration of data file structures, directories and backup strategy.
• Participates in the design, implementation, maintenance, and upgrading of servers and IT services both in house and external.
• Maintains records and databases containing information regarding asset inventories including network entities, software/hardware/dental equipment licenses, warranties, services, and service agreements.
• Manages VOIP phone system deployment.
• Manages Office365 enterprise email system.
• Participates in network security design, implementation, maintenance and support for firewalls, routers, and other network devices.
• Participates in virtual machine and web service administration.
• Contributes to business, operation, data management and business analysis activities including budgeting and asset acquisition/disposal.

Knowledge/Skills / Experience:

• General desktop computer technologies include building and deployment of desktop computers and related software and hardware, in Windows environments.
• Analytical and problem solving skills, especially with respect to prioritization and end-user troubleshooting and support.
• Fast learner. Able to deal with ambiguity. Great communication and organization skills.
• Programming/development/scripting skills are highly desirable but not required.
• Three+ years experience at MSP or in-house IT for SMB or corporate entity. Salary commensurate with skills / experience.

Work Environment:

• Primarily working from the corporate office most of the time. ( > 90%).
• Site visits to clinical offices in Las Vegas valley as needed for support. Able to provide own transportation.
• Must be local. Relocation or 100% remote work not an option.
• Business hours 9 to 5 during weekdays.
• Available for phone / remote support after-hours and on weekends as needed for emergencies.
• Able to lift IT-related equipment (< 50 lbs) and climb ladders.

COVID-19 considerations:

We adhere to all industry and government-regulated requirements with respect to COVID-19 and general infection control protocols.