IT Support Specialist - Azure AD & Teams Pro

Pepper Construction Group LLC; Dublin (OH); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k match

Student loan repayment

Paid time off

Job summary

Pepper Construction is seeking an IT Support Specialist to provide technical support across our Microsoft 365 environment. The role is based out of Dublin, OH with some travel to job sites and involves hands-on and remote support for Windows devices, Teams Rooms, and cloud services.

Ideal candidates have 3–5 years of IT support experience with strong customer service and knowledge of networking, Egnyte, and security practices such as MFA.

Qualifications

• 3–5 years of IT support experience (Level 1 and Level 2).
• Familiarity with Microsoft 365, Entra ID / Azure AD, and Intune (required).
• Experience supporting Microsoft Teams, video conferencing platforms, Microsoft Teams Rooms, or AV technology.

Responsibilities

• Serve as first/second point of contact for IT support via phone, email, and tickets.
• Provide hands-on and remote support for Windows desktops, laptops, and devices.
• Set up and support Microsoft Teams Rooms, video conferencing, and AV equipment.
• Handle user onboarding/offboarding, including account setup and hardware provisioning.
• Troubleshoot M365 apps, printers, and file access (Egnyte).
• Deliver high-quality, customer-focused support.
• Manage identity, security groups, and device access in Entra ID / Azure AD.
• Administer and troubleshoot Microsoft Intune for device configuration and policies.
• Support Egnyte file management and permissions.
• Resolve networking issues (DNS, DHCP, IP, switches, Wi-Fi).
• Support cybersecurity practices including MFA and endpoint protection.

Skills

Microsoft 365

Azure AD / Entra ID

Intune

Microsoft Teams

Networking basics

Customer service

Documentation

Education

CompTIA A+

CompTIA Network+

Microsoft MD-100/MD-102

Tools

Egnyte

Video conferencing platforms

Teams Rooms setup tooling

Remote support tools

Job description

Pepper Construction is seeking an IT Support Specialist to provide technical support across our Microsoft 365 environment. The role is based out of Dublin, OH with some travel to job sites and involves hands-on and remote support for Windows devices, Teams Rooms, and cloud services.

Ideal candidates have 3–5 years of IT support experience with strong customer service and knowledge of networking, Egnyte, and security practices such as MFA.