IT Support Specialist — M365, Azure AD & Intune

Pepper Construction Group

Dublin (OH)

On-site

USD 42,000 - 60,000

Full time

21 hours ago

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401k Match

Student loan repayment

Paid time off

Parental leave

Mental health services

Job summary

Pepper Construction is seeking an IT Support Specialist to deliver Level 1–2 support in our Dublin, OH location, with occasional travel to job sites. You will support Windows devices, Microsoft 365 apps, Teams Rooms, and AV systems, while handling onboarding, access management, and security practices.

Strong customer service and communication skills are essential, along with basic networking knowledge and familiarity with Egnyte.

Qualifications

3-5 years of IT support experience (Level 1 and Level 2).
Familiarity with Microsoft 365, Entra ID / Azure AD, and Intune (required).
Experience supporting Microsoft Teams, video conferencing platforms, Microsoft Teams Rooms, or AV technology. Direct Microsoft Teams Rooms experience is preferred.
Strong customer service and communication skills.
Understanding of networking basics (IP, DNS, DHCP).
Experience with cloud file-sharing platforms (Egnyte preferred).
Knowledge of cybersecurity fundamentals (MFA, endpoint protection, secure access).
Experience with printer/peripheral troubleshooting and remote support tools.
Certifications such as CompTIA A+, Network+, or Microsoft MD-100/MD-102 are a plus.
Ability to document processes and contribute to knowledge bases.

Responsibilities

Serve as the first and second point of contact for IT support via phone, email, and ticketing system.
Provide hands-on and remote support for Windows desktops, laptops, mobile devices, and peripherals.
Provide setup and ongoing support for Microsoft Teams Rooms, video conferencing, and AV equipment.
Handle user onboarding/offboarding, including account setup and hardware provisioning.
Troubleshoot Microsoft 365 applications, printers, and file access (Egnyte).
Deliver high-quality, customer-focused support.
Manage identity, security groups, and device access in Entra ID / Azure AD.
Administer and troubleshoot Microsoft Intune for device configuration, compliance, and policies.
Support Egnyte file management, permissions, and sync issues.
Resolve networking issues (DNS, DHCP, IP configuration, switches, Wi-Fi).
Support cybersecurity practices including MFA, encryption, patching, and endpoint compliance monitoring.