IT Support Specialist: Azure AD & Microsoft 365

TaskVerse; United States; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Retirement plan

Paid time off

Flexible work arrangements

Training & development

Job summary

Vaco LLC in the United States is seeking an IT Support Analyst to ensure smooth technology operations for end users. You will serve as the primary contact for frontline support, focusing on desk-side incident response and Azure AD account management, while collaborating with a small IT team to uphold service standards.

The role requires strong customer service, solid troubleshooting across Windows and mobile devices, and experience with Exchange Online and Microsoft 365 apps.

Qualifications

• Working knowledge of Microsoft Entra ID (Azure AD) user and group administration.
• Basic familiarity with Exchange Online administration, including mailbox permissions and distribution list management.
• Experience supporting Microsoft 365 applications such as Outlook, Teams, SharePoint, and OneDrive.
• Strong customer service orientation with excellent communication skills.
• Solid troubleshooting skills for Windows devices, mobile devices, and common business applications.
• Basic understanding of networking concepts, including Wi‑Fi and VPN troubleshooting from an end‑user perspective.
• Ability to handle incoming incidents and manage multiple tasks.
• Comfortable documenting processes and following procedures.
• Familiarity with Microsoft Intune is preferred.
• Experience with ERP/CRM or other business apps is a plus.

Responsibilities

• Serve as the first point of contact for end-user IT support requests via ticketing system, phone, or in person.
• Provide desk-side support to US-based employees for hardware, software, and connectivity issues.
• Offer remote technical support to end users in other regions via ticketing, Teams, or phone.
• Troubleshoot and resolve issues related to laptops, desktops, mobile devices, peripherals, and conference room technology.
• Manage user accounts, group memberships, and access permissions within Azure AD.
• Perform basic administration tasks within Exchange Online, including mailbox permissions and shared mailbox management.
• Fulfill standard IT service requests such as software access, equipment provisioning, mailbox, and permission changes.
• Support Microsoft 365 applications, including account setup, troubleshooting, and user assistance.
• Assist with user onboarding and offboarding processes, including provisioning, license assignment, device setup, and access removal.
• Reset passwords, manage MFA enrollment, and support account lockout resolutions.
• Set up and configure end-user devices, including software installation and basic imaging.
• Escalate complex issues to senior IT staff or external partners as needed.
• Document common issues, resolutions, and user guidance in the knowledge base.
• Maintain printer, peripheral, and conference room technology issues.
• Maintain a professional, positive, customer-service oriented approach.

Skills

Azure AD administration

Exchange Online administration

Microsoft 365 apps support

Customer service

Troubleshooting Windows & mobile

Networking basics (Wi‑Fi, VPN)

Documentation & knowledge base

Intune familiarity

Education

High school diploma or equivalent

Tools

Microsoft Entra ID (Azure AD)

Exchange Online

Microsoft 365

Intune

Job description

Vaco LLC in the United States is seeking an IT Support Analyst to ensure smooth technology operations for end users. You will serve as the primary contact for frontline support, focusing on desk-side incident response and Azure AD account management, while collaborating with a small IT team to uphold service standards.

The role requires strong customer service, solid troubleshooting across Windows and mobile devices, and experience with Exchange Online and Microsoft 365 apps.