IT Support Specialist - Active Secret Clearance

Systemstechnologyresearch; Melbourne (FL); On-site; USD 72,000 - 90,000; Full time

Job summary

STR is seeking an IT Support Specialist with an Active Secret clearance to be the frontline IT support for local and remote staff. You will troubleshoot, configure devices, manage Active Directory accounts, and document solutions in the knowledge base to keep systems secure and users productive.

Join a collaborative IT team in a mission-driven environment, with opportunities to grow as you support a diverse set of engineering and business applications.

Qualifications

• Active Secret security clearance (U.S. citizenship required).
• Hands-on experience providing desktop or helpdesk IT support.
• Experience supporting Windows, macOS, and Linux operating systems.
• Familiarity with Active Directory user administration.
• Ability to manage multiple priorities in a fast-paced environment.
• 3+ years of IT support or helpdesk experience (preferred).

Responsibilities

• Provide first-line IT support to local, remote, and mobile employees by diagnosing and resolving hardware, software, and system issues.
• Troubleshoot and resolve issues across Windows, macOS, and Linux environments.
• Provision and configure laptops, desktops, mobile devices, phones, and voicemail.
• Create, maintain, and deploy Windows and macOS system images.
• Manage user accounts, permissions, and access in Active Directory and Linux environments.
• Maintain accurate inventory of hardware, software, and licenses.
• Document solutions and procedures in the IT knowledge base.
• Administer and support the IT service management (ITSM) system.
• Support office technology including scanners, printers, and workstations.
• Assist with onboarding, offboarding, and intern program IT support.
• Collaborate with the IT team on broader infrastructure, server, and network support.
• Participate in occasional off-hours or on-call support as needed.

Skills

Strong troubleshooting

Customer service skills

Ability to manage multiple priorities

Team collaboration

Education

High School Diploma or equivalent

Tools

Active Directory

VMware

ITSM system

Windows/macOS/Linux environments

Job description

STR is seeking an IT Support Specialist with an Active Secret clearance to be the frontline IT support for local and remote staff. You will troubleshoot, configure devices, manage Active Directory accounts, and document solutions in the knowledge base to keep systems secure and users productive.

Join a collaborative IT team in a mission-driven environment, with opportunities to grow as you support a diverse set of engineering and business applications.