Secret-Cleared IT Support Specialist | Front-Line Tech

STR; Melbourne (FL); Hybrid; USD 72,000 - 90,000; Full time

Job summary

STR is seeking an IT Support Specialist with ACTIVE SECRET CLEARANCE to deliver hands-on support for local, remote, and mobile staff. You will diagnose, resolve hardware/software issues, and help maintain IT systems in a fast-paced environment.

Join STR to contribute to mission-driven, technical work across diverse platforms, gain new skills, and support collaborations with engineering and IT teams in a growth-focused setting.

Qualifications

• Active Secret security clearance (U.S. citizenship required).
• High school diploma or equivalent.
• Hands-on desktop or helpdesk IT support experience.
• Experience with Windows, macOS, and Linux.
• Familiarity with Active Directory user administration.

Responsibilities

• Provide first-line IT support to local, remote, and mobile employees by diagnosing and resolving hardware, software, and system issues.
• Troubleshoot and resolve issues across Windows, macOS, and Linux environments.
• Provision and configure laptops, desktops, mobile devices, phones, and voicemail.
• Create, maintain, and deploy Windows and macOS system images.
• Manage user accounts, permissions, and access in Active Directory and Linux environments.
• Maintain accurate inventory of hardware, software, and licenses.
• Document solutions and procedures in the IT knowledge base.
• Administer and support the IT service management (ITSM) system.
• Support office technology including scanners, printers, and workstations.
• Assist with onboarding, offboarding, and intern program IT support.
• Collaborate with the IT team on broader infrastructure, server, and network support.
• Participate in occasional off-hours or on-call support as needed.

Skills

Active Secret clearance

Helpdesk support

Windows

macOS

Linux

Active Directory

Customer service

Troubleshooting

Education

High School Diploma or Equivalent

Tools

MATLAB

Visual Studio

VMware

Dell hardware

Apple hardware

Job description

STR is seeking an IT Support Specialist with ACTIVE SECRET CLEARANCE to deliver hands-on support for local, remote, and mobile staff. You will diagnose, resolve hardware/software issues, and help maintain IT systems in a fast-paced environment.

Join STR to contribute to mission-driven, technical work across diverse platforms, gain new skills, and support collaborations with engineering and IT teams in a growth-focused setting.