IT Support Specialist

Military, Veterans and Diverse Job Seekers; West Palm Beach (FL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Job summary

Military, Veterans and Diverse Job Seekers is seeking an experienced IT Operations professional to support IT infrastructure and virtualization, AD, Office 365, MDM, Intune, and Citrix Workspace across on-prem and cloud. You will act as the IT site SPOC, manage vendor relationships, collaborate with offshore teams, and support VIP users including onboarding/offboarding.

Strong communication and cloud experience (AWS/Azure) are essential; a Bachelor's degree in IT with 5–7 years of experience is

Qualifications

• Superior verbal and written communication with a customer-first attitude.
• Strong hands-on experience with AWS and virtualization or MS Azure.
• Experience managing Citrix, Active Directory, Office 365 and MDM solutions.
• Bachelor’s degree or diploma in IT with 5–7 years industry experience.
• Cloud certifications a plus.
• Ability to handle multiple priorities in a fast-paced agile setup.

Responsibilities

• Serve as IT site SPOC, coordinating with OEM vendors to stand up and manage a new site.
• Provide VIP user support and daily IT operations, including onboarding/offboarding and troubleshooting.
• Collaborate with offshore support teams to deliver IT services.
• Maintain and operate IT infrastructure across on-premises and cloud environments (AWS, Azure).
• Utilize ITSM processes to run daily operations.

Skills

IT Operations

AWS

Virtualization

Active Directory

Office 365 administration

MDM solutions

Intune

Citrix Workspace

ITSM

Networking (WAN/LAN/Router/Firewall/VN

Education

Bachelor's degree/ Diploma in IT

Tools

Citrix Workspace

AWS

MS Azure

Office 365 Admin tools

Job description

• An experienced IT Operations professional with a \"can do\" attitude with strong knowledge of IT Infrastructure and Virtualization, Active Directory, office365 administration, MDM solutions, Intune, #citrixworkspace. The role will support the following activities.
• As an ideal candidate, you have proven experience & expertise in helping VIP users with daily IT operations activities like user on-boarding/ offboarding, IT induction and troubleshooting daily IT issues but at the same time also manage on-prem and cloud IT infrastructure.
• Independently work as the IT site SPOC while engaging & managing OEM vendors to bring up and manage a new site from an IT standpoint.
• You will work closely & collaborate with offshore (India) support teams.
• Utilize your deep understanding of ITSM products & services in running daily IT operations.
• You will use your strong & hands on knowledge to maintain & operate IT infrastructure involving AWS and Virtualization, Active Directory, O365, Citrix and MS Azure.
• You will be proactive and a great team player with extraordinary communication skills to handle senior leadership population like VPs & SVPs.
• You will have knowledge of WAN, LAN Switches. Routers, Firewalls & VPN devices.

About you

• Must have superior verbal & written communication skills with a customer first attitude.
• Must have strong knowledge & hands-on experience with AWS and Virtualization or MS Azure.
• Must be able to manage & operate, Citrix, Active Directory, Office 365 and drive MDM solutions.
• Bachelors degree/ Diploma in IT with 5-7 years industry experience.
• Any cloud certifications would be a plus.
• Ability to manage / support multiple priorities and work with cross-functional teams. Ability to adapt to the evolving needs of the organization, in a fast-paced agile setup.